**Experienced German Speaking Customer Service Representative – Remote Mobile Phone Accessories Industry**

About Us

LB Handels GmbH & Co. KG is a leading retailer of mobile phone accessories, primarily serving the German end-customer market through various platforms such as Amazon, eBay, Kaufland, Otto, and others. As a forward-thinking company, we strive to provide exceptional customer experiences, foster a culture of innovation, and drive growth in the competitive mobile phone accessories market. Our commitment to excellence has earned us a reputation as a trusted partner in the industry, and we're now seeking a highly motivated Customer Service Representative to join our team remotely from Indonesia.

Job Summary

We're looking for an experienced German Speaking Customer Service Representative to join our team in a full-time remote capacity. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to our predominantly German customer base. If you're passionate about delivering outstanding customer experiences, possess excellent communication skills, and are fluent in German, we encourage you to apply for this exciting opportunity.

Job Responsibilities

• Handle customer inquiries: Respond to customer inquiries on various marketplaces using our ticket system, ensuring timely and effective resolution of issues.
• Answer customer phone calls: Provide professional and friendly phone support to customers, addressing their concerns and resolving issues in a solution-oriented manner.
• Process customer complaints, returns, and disputes: Efficiently and effectively manage returns, resolve disputes, and ensure timely resolution of customer complaints.
• Manage returns: Coordinate returns, process refunds, and ensure that customers are satisfied with the resolution of their issues.
• Work efficiently and solution-oriented: Maintain high customer satisfaction by working efficiently, thinking critically, and providing creative solutions to complex problems.
• Demonstrate intercultural understanding: Effectively address and resolve problems for our predominantly German customers, demonstrating a high degree of intercultural sensitivity and understanding.

Requirements

To succeed in this role, you will need to possess the following qualifications and skills:

• Proficiency in German: Fluency in German at a C1 level (according to the Common European Framework of Reference for Languages) is essential for this role.
• Previous experience in customer service: While not mandatory, previous experience in customer service is highly desirable, as it will enable you to hit the ground running and provide exceptional support to our customers.
• Strong problem-solving skills: The ability to think critically, analyze problems, and provide creative solutions is essential for this role.
• Excellent communication skills: You will need to possess excellent communication skills, both written and verbal, to effectively interact with customers and colleagues.
• High degree of intercultural sensitivity: You will need to demonstrate a high degree of intercultural sensitivity and understanding to effectively address and resolve problems for our predominantly German customers.
• Reliable internet connection and quiet workspace: A reliable internet connection and a quiet workspace are essential for handling phone calls and other tasks.

What We Offer

We're committed to providing a supportive and dynamic work environment that fosters growth and development. As a German Speaking Customer Service Representative, you can expect:

• Competitive salary and benefits package: A competitive salary and benefits package that reflects your value to our organization.
• Opportunity to work remotely: The flexibility to work from the comfort of your own home, with the option to occasionally visit our remote office.
• Dynamic and supportive team environment: A collaborative and supportive team environment that encourages growth, learning, and innovation.
• Ongoing training and professional development: Ongoing training and professional development opportunities to help you grow and develop in your career.

Career Growth Opportunities and Learning Benefits

We're committed to helping you grow and develop in your career. As a German Speaking Customer Service Representative, you'll have access to:

• Ongoing training and development: Regular training and development opportunities to help you improve your skills and knowledge.