**Experienced HR Customer Support Specialist – Remote Contract Opportunity**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our HR Customer Support team, you'll play a vital role in providing world-class support to our customers, ensuring their Open Enrollment needs are met with precision and care.

**About arenaflex**

arenaflex is a leading provider of innovative HR solutions, empowering organizations to thrive in a rapidly changing world. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. With a team of passionate professionals, we strive to make a meaningful impact on the lives of our customers, employees, and the communities we serve.

**Job Summary**

We're seeking an experienced HR Customer Support Specialist to join our remote team on a contract basis, with a high likelihood of extension. As a key member of our support team, you'll be responsible for responding to customer inquiries related to Open Enrollment, resolving issues, and providing exceptional customer service. Your attention to detail, problem-solving skills, and ability to communicate effectively will be essential in delivering a world-class experience to our customers.

**Key Responsibilities**

* Manage a high-volume case and client load, responding to customers in a timely fashion with relevant updates and providing world-class customer service.
* Apply strong problem-solving, troubleshooting, and data management skills to resolve customer inquiries related to Open Enrollment, EDI files, and COBRA.
* Set and reset expectations clearly, communicating effectively both verbally and in writing.
* Document customer information and configure settings as required by case, ensuring seamless communication with carriers, partners, customers, and internal teams.
* Collaborate with internal teams to resolve complex issues and provide updates to customers.

**Essential Qualifications**

* Exceptional communication and follow-up skills, with a strong attention to detail.
* Proficiency with new technologies and a willingness to adopt and learn new systems.
* Proven ability to take ownership and proactively address challenges and opportunities.
* Excellent team player with the ability to work independently and collaboratively in a fast-paced environment.
* Track record as an enthusiastic team player with proven ability to prioritize and multi-task.

**Preferred Qualifications**

* Experience in the HCM or benefits sector, although not required.
* Bachelor's degree or equivalent experience required.
* 3+ years in a customer support or implementation type role, with a strong understanding of Open Enrollment, EDI files, COBRA, Benefits Administration, Insurance, and Payroll.

**Skills and Competencies**

* Excellent communication, problem-solving, and analytical skills.
* Strong attention to detail and ability to work accurately in a fast-paced environment.
* Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
* Ability to learn and adapt to new technologies and systems.
* Strong team player with excellent interpersonal and communication skills.
* Proven ability to prioritize and multi-task, with a focus on delivering exceptional customer service.

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to investing in our employees' growth and development. As an HR Customer Support Specialist, you'll have access to:

* Ongoing training and development opportunities to enhance your skills and knowledge.
* Collaborative and supportive team environment, with regular feedback and coaching.
* Opportunities for career advancement and professional growth within the company.
* Flexible work arrangements, including remote work options, to support work-life balance.

**Work Environment and Company Culture**

arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. Our company culture is built on a foundation of:

* Collaboration and teamwork: We believe that together, we can achieve more.
* Innovation and creativity: We encourage experimentation and learning from failure.
* Customer-centricity: We put our customers at the heart of everything we do.
* Integrity and ethics: We operate with transparency, honesty, and integrity.

**Compensation, Perks, and Benefits**

We offer a competitive compensation package, including:

* Competitive hourly rate.
* Opportunities for overtime and bonuses.
* Comprehensive benefits package, including health, dental, and vision insurance.
* Paid time off and holidays.
* Flexible work arrangements, including remote work options.

**How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!

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