**Experienced Inbound Energy Customer Care Specialist - Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark family as an Inbound Energy Customer Care Specialist. As a key member of our remote team, you will play a vital role in shaping the customer experience, driving retention, and contributing to the growth and success of our organization.

**About blithequark**

blithequark is a leading provider of innovative energy solutions, dedicated to empowering customers to take control of their energy needs. Our mission is to deliver exceptional service, foster long-term relationships, and create a positive impact on the communities we serve. As a remote team member, you will be part of a dynamic, collaborative environment that values flexibility, innovation, and customer-centricity.

**Job Summary**

As an Inbound Energy Customer Care Specialist, you will be responsible for providing top-notch customer service, resolving issues, and driving customer retention. You will be the face of blithequark, interacting with customers through phone, email, and chat, and ensuring that every interaction is a positive and memorable experience. If you are a motivated, customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

**Key Responsibilities**

* Answering phone calls from customers professionally and responding to customer inquiries and complaints in a timely and effective manner
* Focusing on customer retention through proactive communication, issue resolution, and relationship-building
* Providing customers with clear explanations of blithequark's service standards, policies, and procedures
* Identifying, escalating, and reporting priority issues to high-level management, ensuring timely resolution and minimizing customer impact
* Routing inbound calls to the appropriate resources, ensuring seamless handoffs and minimizing wait times
* Following up on complicated customer calls, ensuring that issues are resolved to the customer's satisfaction
* Completing call notes and call reports as necessary, updating them in the CRM to ensure accurate tracking and analysis
* Obtaining and evaluating relevant data to properly handle and document complaints and inquiries
* Recording details of comments, inquiries, complaints, and actions taken, maintaining accurate and up-to-date records

**Requirements**

* High School Diploma or equivalent
* Bilingualism is a plus, but not required
* Some sales and customer service experience, with a proven track record of delivering exceptional customer experiences
* Excellent communication skills, including verbal and written communication, with proper grammar and punctuation
* Excellent computer skills, with proficiency in Microsoft Office and CRM software
* Detail-oriented with the ability to multitask, prioritize tasks, and manage multiple projects simultaneously
* Some experience with MS Excel is a plus, but not required
* Ability to react effectively and calmly in escalated situations, maintaining a positive and professional demeanor

**Preferred Qualifications**

* Previous experience in the energy or utility industry
* Familiarity with CRM software and customer service platforms
* Experience with sales and customer service metrics, including customer satisfaction and retention rates
* Certification in customer service or a related field

**Benefits Program**

* Competitive wages, with a starting salary of $15.00 to $16.00 per hour, plus commission
* Comprehensive benefits package, including medical, dental, and eye insurance
* Vacation and sick time, ensuring work-life balance and flexibility
* 401K benefits, with a company match to support long-term savings and retirement planning

**Career Growth Opportunities and Learning Benefits**

At blithequark, we believe in investing in our employees' growth and development. As an Inbound Energy Customer Care Specialist, you will have access to:

* Ongoing training and development programs, including customer service, sales, and industry-specific training
* Opportunities for career advancement, including promotions and lateral moves
* Collaborative and supportive team environment, with regular feedback and coaching
* Access to industry-leading tools and technologies, ensuring you stay up-to-date with the latest trends and best practices

**Work Environment and Company Culture**

As a remote team member, you will enjoy the flexibility and autonomy to work from anywhere, at any time. Our company culture values:

* Flexibility and work-life balance
* Collaboration and teamwork
* Innovation and creativity
* Customer-centricity and customer satisfaction
* Continuous learning and professional development

**How to Apply**

If you are a motivated, customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

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