**Experienced Inside Sales/Customer Service Representative – Driving Sales Growth and Exceptional Customer Experience**

At arenaflex, we're committed to delivering exceptional customer experiences and driving sales growth through our Inside Sales/Customer Service team. As an Inside Sales/Customer Service Representative, you'll play a vital role in assessing customer needs, providing product information, and ensuring customer satisfaction. If you're a motivated, customer-focused individual with a passion for sales and customer service, we want to hear from you!

**About arenaflex**

arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. As an Inside Sales/Customer Service Representative, you'll be part of a dynamic team that's dedicated to driving sales growth and customer satisfaction.

**Key Responsibilities/Essential Duties**

As an Inside Sales/Customer Service Representative, you'll be responsible for:

* Generating new and repeat sales by providing product and technical information in a timely manner
* Determining customer requirements and expectations to recommend specific products and solutions
* Recommending alternate products based on cost, availability, or specifications
* Presenting price, credit, and terms in accordance with standard procedures of arenaflex
* Accurately processing customer transactions such as orders, quotes, or returns
* Providing accurate information regarding the availability of in-stock items
* Obtaining accurate information from vendors relating to shipment dates and expected date of delivery
* Increasing sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items
* Educating customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
* Developing meaningful relationships with customers to encourage trust and loyalty
* Actively participating in shipping, receiving, and inventory processes
* Contacting customers following sales to ensure ongoing customer satisfaction and resolve any complaints
* Filling requests for catalogs, information, or samples
* Capturing accurate and complete information in arenaflex software
* Managing time effectively, meeting personal goals, and working effectively with other members of the distribution team
* Presenting a professional image at all times to customers and vendors

**Required Skills/Abilities**

To succeed in this role, you'll need:

* Excellent verbal and written communication skills
* Excellent interpersonal and customer service skills
* Excellent organizational skills and attention to detail
* Ability to calculate percentages and pricing quickly and accurately
* Strong Time Management skills
* Ability to work independently

**Other Requirements**

* Pass pre-employment drug and alcohol screen and criminal background check
* Be able to provide valid documentation to provide proof of citizenship in accordance with I-9 document
* Display a professional and courteous attitude
* Report to work at the designated start time/maintain a strong attendance record
* Willing to travel to various work sites or training as required
* Willing to work overtime when necessary
* Strictly adhere to safety requirements and procedures and comply with arenaflex's "Stop Work" policy
* Wear personal protective equipment (PPE) in designated operations and production areas as directed
* Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required

**Education and Experience**

* Associate degree (Preferred)
* Customer Service 2 years (required)
* Minimum of two years of successful selling experience, emphasis on Industrial/commercial sales preferred
* Must be persistent, energetic, and entrepreneurial
* PC proficiency

**Working Conditions, Hours, Travel**

* This job operates in an office and warehouse environment
* This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets.
* This is a full-time position with standard hours of Monday through Friday, 40 hours per week.
* Minimal travel is expected for this position

**Physical Requirements**

* Ability to sit for long periods of time
* Frequent use of hands to handle, feel, or operate objects, such as a keyboard or mouse
* Ability to reach, bend, stoop occasionally
* May occasionally lift or move up to 25 pounds
* Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus while working on computer, navigating warehouse, etc.
* Must have ability to hear and speak to interact with customers, coworkers, etc. on the telephone or by video conference
* Some of the work will require exposure to loud noises and various temperatures when in the warehouse facility.

**Compensation and Benefits**

* Competitive Pay
* Retention Bonus
* Monthly Profit-Sharing Opportunity
* Uniforms Provided
* Steel Toe Boot Allowance
* Vacation and Sick Leave
* 9 Holidays and 1 Floating Holiday
* 401k with 401k Match
* Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident, and Pet Insurance

**Why Join arenaflex?**

At arenaflex, we're committed to creating a work environment that fosters growth, collaboration, and innovation. As an Inside Sales/Customer Service Representative, you'll have the opportunity to:

* Work with a dynamic team that's dedicated to driving sales growth and customer satisfaction
* Develop meaningful relationships with customers to encourage trust and loyalty
* Continuously learn and grow with our company through training and development opportunities
* Enjoy a competitive compensation and benefits package
* Participate in a fun and inclusive company culture that values teamwork and collaboration

**How to Apply**

If you're a motivated, customer-focused individual with a passion for sales and customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you and explore how you can join our team at arenaflex!

Apply for this job