**Experienced IT Customer Support Specialist – Entry-Level Help Desk Position in Salt Lake City, UT at blithequark**

Are you passionate about delivering exceptional customer service and resolving technical issues with ease? Do you have a knack for problem-solving and a strong desire to learn and grow in a dynamic environment? Look no further! blithequark is seeking an experienced IT Customer Support Specialist to join our team in Salt Lake City, UT. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their satisfaction and loyalty.

**About blithequark**

blithequark is a leading workforce management provider, serving clients across the USA and globally. Our company is dedicated to delivering innovative solutions, integrated with cutting-edge security, to clients in government, financial services, and commercial markets. With a strong focus on digital transformation, workplace services, industry applications, and innovative software operating environments, we strive to empower our clients to achieve their goals.

**Job Description**

As an IT Customer Support Specialist, you will be the primary point of contact for our clients, providing technical assistance and support via phone, email, or chat. Your responsibilities will include:

* Advising and assisting users to resolve incidents related to hardware, software, network connectivity, and peripherals
* Screening, diagnosing, researching, and resolving user issues
* Maintaining passwords, data integrity, and file system security for the desktop environment
* Providing onboarding support for new associates, including laptop and/or desktop configuration, system access, and security clearances
* Documenting service requests and dispatching orders to support groups for problem resolution
* Providing quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs)

**Key Responsibilities**

* Answering moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests
* Handling support requests for hardware, software, client, and COTS applications, as well as network and user administration
* Escalating complex problems to other resolver teams or vendors
* Utilizing problem-solving and analytical skills to effectively resolve challenging incidents
* Supporting L1 agents in ongoing day-to-day questions related to client incidents, requests, and queries

**Qualifications**

* High School Diploma or GED required
* May require technical certification or Associate Degree
* Generally, 1-2 years' experience in the area of responsibility

**Additional Information**

* Communication will be via Teams and Outlook
* Meetings are conducted remotely, and you will need to be comfortable using technology to succeed in the role
* Training will be provided for the first week
* You will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map system

**Why Join blithequark?**

* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and innovative solutions

**How to Apply**

If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

**Apply Now!**

Apply for the job now!

Apply for this job

Apply for this job