**Experienced IT Support Analyst / Website Support Specialist – Remote Customer Service Representative**

Are you a customer-focused professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark as an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative. This exciting opportunity will challenge you to leverage your technical expertise, communication skills, and problem-solving abilities to provide top-notch support to our customers.

**About blithequark**

blithequark is a world-leading Pharmaceutical Company dedicated to improving the lives of people around the globe. Our commitment to innovation, quality, and customer satisfaction drives everything we do. As a key member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional results.

**Job Summary**

As an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative, you will play a critical role in providing day-to-day support for our online ordering tool, Prime. With over 12,000 registered users, you will be the go-to expert for resolving complex issues and providing expert communication to ensure the highest level of customer satisfaction. Your strong team-based leadership skills, combined with your technical expertise, will enable you to develop and maintain positive working relationships with both internal and external customers.

**Key Responsibilities**

* Timely resolution of website user questions, incorporating expert communication skills to assure the highest level of customer service
* Recommend ongoing improvements to sites via information obtained through customer interaction
* Assist in website maintenance/new releases to ensure accuracy, timeliness, and relevance
* Assist BT Support to monitor sites for broken links, outdated information, typos, and materials that can be archived
* Assist in testing validating new enhancements to comply with issues or new business requests
* Resolve requests for online support, via incoming phone calls and through email customer support mailboxes
* Serve as a resource to CSR team members as a second-level expert (SME)

**Organizational Relationships**

As an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative, you will primarily work with:

* Customer Service Management
* BT Technology Resources

**Resources Managed**

No direct reports

**Education and Experience**

* Bachelor's degree preferred
* Customer Service/Business Operations experience required
* Excellent computer skills as well as communication skills

**Technical Skills Requirements**

* Technical knowledge/Proficiency:
+ Access and Excel skills
+ SAP
+ Microsoft Suite Applications

**Physical Position Requirements**

* Sitting and working on computer for long periods
* Communicate with customers via phone and computer

**Competencies**

* Acts Decisively: Makes good, decisive decisions based upon facts gathered
* Seizes Accountability: Owns actions, pushes self to understand full business impact
* Change Agile: Needs to stay abreast of changing business practices and compliance guidelines

**Career Growth Opportunities and Learning Benefits**

At blithequark, we are committed to helping our employees grow and develop their skills. As an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative, you will have access to:

* Ongoing training and development opportunities
* Mentorship programs to support your career growth
* Opportunities to work on high-profile projects and contribute to the success of our organization

**Work Environment and Company Culture**

blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional results and making a positive impact on the lives of our customers. As an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative, you will be part of a collaborative and supportive team that is dedicated to excellence.

**Compensation, Perks, and Benefits**

We offer a competitive compensation package, including:

* Salary: $
* Benefits: Medical, dental, and vision insurance
* Paid time off and holidays
* Opportunities for professional growth and development

**How to Apply**

If you are a motivated and customer-focused professional with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

**Note**

The client has the right-to-hire you as a permanent employee at any time during or after the end of the contract. You may participate in the company group medical insurance plan.

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