**Experienced IT Support Specialist – Data Entry and Remote Access Management**

Join arenaflex, a world-renowned leader in the aviation industry, as we seek a highly skilled and motivated IT Support Specialist to join our Data Innovation Group within the Data Innovation Division. As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our end-client computing systems, including software and hardware installations, upgrades, and maintenance of PC workstations and peripherals.

**Why You'll Love This Job**

At arenaflex, we're not just looking for a job – we're looking for a partner who shares our passion for innovation, customer satisfaction, and teamwork. As an IT Support Specialist, you'll have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional results and making a real difference in the lives of our customers.

**Key Responsibilities**

As an IT Support Specialist, your primary responsibilities will include:

* Resolving and closing tickets/work orders supporting end-client workstations and peripherals
* Answering customer care issues raised from the Helpdesk
* Contributing to desktop projects (global installs/renovations) as a project team member
* Remotely resolving and resolving issues using remote tools
* Investigating and collaborating with other departments to assist with system-related issues
* Recording client interactions in incident management software, including resource management
* Recovering data from hard drives or performing data migration
* Maintaining remote access for virtual private network (VPN) availability as well as remote/broadband connectivity for workstations
* Installing and configuring local and network-based printers
* Performing preventive maintenance
* Working various shifts, including evenings, weekends, and holidays, and being available to come in on short notice and travel as required
* Following management direction, complying with IT strategy and procedures
* Performing other duties as assigned
* Venturing, as required

**What You'll Need for Success**

To be successful in this role, you'll need:

* A bachelor's degree in Computer Science, Data Systems, or a related field, or equivalent work experience and training
* At least 2 years of active IT work experience supporting and resolving various PC workstation software and hardware issues
* Firsthand experience supporting workstations in a Windows/TCPIP environment
* Preferred qualifications:
+ A+ certification
+ MCSE/MCP certification
+ Past IT foundation experience in an aircraft/airport environment
+ Training and experience in software development, data analytics, or a related field

**Essential Skills and Competencies**

To excel in this role, you'll need:

* General knowledge of all Windows-based operating systems, including Windows 10
* Knowledge of workflow and tagging systems
* Knowledge of VPN networks and the ability to troubleshoot issues
* Ability to work independently and act in a collaborative, team-based environment
* Ability to lift at least 50 pounds

**What You'll Get**

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

* Medical, dental, vision, and prescription benefits from day one
* Virtual doctor visits, flexible spending accounts, and more
* Health programs that provide the tools, resources, and support you need to be your best self
* 401(k) program with employer contributions available after one year
* Other great benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more

**Join the arenaflex Team**

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.

If you're ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline moving smoothly, join us at arenaflex. Apply now and take the first step towards a rewarding career with a global leader in the aviation industry.

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