**Experienced IVR Chatbot Developer – Genesys Cloud CX Architect**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers through innovative technology solutions. As a leading provider of cutting-edge customer experience management, we're seeking an experienced IVR Chatbot Developer to join our team. If you're passionate about developing intelligent, multichannel self-service solutions that drive customer satisfaction and loyalty, we want to hear from you.

**About arenaflex**

arenaflex is a pioneering company that's been at the forefront of customer experience management for years. Our team of experts has a deep understanding of the complexities of customer interactions and has developed innovative solutions to address these challenges. We're committed to delivering exceptional customer experiences that drive business growth and success.

**Job Overview**

We're looking for an experienced IVR Chatbot Developer to join our team on a long-term contract basis with a major financial client. As an IVR Chatbot Developer, you'll be responsible for designing, developing, and implementing intelligent, multichannel self-service solutions using Genesys Cloud CX Architect. You'll work closely with our team to deliver high-quality solutions that meet the client's requirements and exceed their expectations.

**Key Responsibilities**

As an IVR Chatbot Developer, your key responsibilities will include:

* Designing, developing, and implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing solutions on Genesys Cloud CX.
* Developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect.
* Ensuring thorough understanding of Genesys Framework and Integration with internal and external components.
* Delivering Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
* Collaborating with cross-functional teams to ensure seamless integration and delivery of solutions.
* Troubleshooting and resolving technical issues related to Genesys Cloud CX implementation.
* Staying up-to-date with the latest Genesys Cloud CX features and technologies.

**Requirements**

To be successful in this role, you'll need:

* Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
* Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
* Thorough understanding of Genesys Framework, Integration with internal and external components.
* Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
* Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.).

**Essential Qualifications**

* Bachelor's degree in Computer Science, Information Technology, or related field.
* Strong understanding of Genesys Cloud CX architecture and implementation.
* Experience with Genesys Cloud CX Architect and Genesys Framework.
* Proficiency in programming languages such as Java, Python, or C#.
* Strong analytical and problem-solving skills.
* Excellent communication and collaboration skills.

**Preferred Qualifications**

* Master's degree in Computer Science, Information Technology, or related field.
* Experience with cloud-based technologies and DevOps practices.
* Familiarity with Agile development methodologies.
* Strong understanding of customer experience management principles and practices.
* Experience with Genesys Cloud CX certification programs.

**Skills and Competencies**

To succeed in this role, you'll need to possess:

* Strong technical skills in Genesys Cloud CX development and implementation.
* Excellent problem-solving and analytical skills.
* Strong communication and collaboration skills.
* Ability to work in a fast-paced, dynamic environment.
* Strong attention to detail and ability to meet deadlines.
* Ability to adapt to changing requirements and priorities.

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As an IVR Chatbot Developer, you'll have opportunities to:

* Work on high-profile projects with major clients.
* Collaborate with cross-functional teams to deliver innovative solutions.
* Develop your skills and expertise in Genesys Cloud CX development and implementation.
* Participate in training and certification programs to enhance your skills.
* Take on leadership roles and mentor junior team members.

**Work Environment and Company Culture**

arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact on our clients' businesses. We offer a flexible and supportive work environment that encourages growth, learning, and innovation.

**Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package that includes:

* Salary: $120,000 - $150,000 per year.
* Benefits: Health, dental, and vision insurance, 401(k) matching, and paid time off.
* Perks: Flexible work arrangements, professional development opportunities, and access to cutting-edge technology.

**How to Apply**

If you're passionate about developing intelligent, multichannel self-service solutions that drive customer satisfaction and loyalty, we want to hear from you. Please submit your resume and cover letter to . We can't wait to hear from you!

**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

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