**Experienced Lead Engagement & Customer Service Specialist – Remote Part-Time Opportunity at blithequark**

Are you a highly organized and self-motivated individual with a passion for delivering exceptional customer service and lead engagement? Do you thrive in a remote work environment and have experience using AI tools to support communication and workflow? If so, we invite you to join our dynamic team at blithequark as a Lead Engagement & Customer Service Specialist.

**About blithequark**

blithequark is a forward-thinking organization that values innovation, collaboration, and customer satisfaction. Our mission is to provide cutting-edge solutions that meet the evolving needs of our clients. As a Lead Engagement & Customer Service Specialist, you will play a vital role in helping us achieve this mission by providing top-notch support to our customers and leads.

**Key Responsibilities**

As a Lead Engagement & Customer Service Specialist, you will be responsible for:

• Responding promptly and professionally to all incoming leads via WhatsApp, primarily from Instagram ad campaigns, to ensure timely and effective communication.
• Utilizing AI tools (e.g., ChatGPT) for real-time translations, crafting responses, and drafting rebuttals when engaging with non-English-speaking leads, to provide seamless support to our global customer base.
• Guiding leads through the communication funnel with the goal of converting them into a $50 consultation booking, through strategic and personalized communication.
• Entering and maintaining lead information accurately in our Airtable CRM, to ensure data integrity and inform business decisions.
• Providing occasional follow-up to existing clients as needed, to build strong relationships and foster loyalty.

**Requirements**

To succeed in this role, you will need:

• Strong written communication skills (B2 English level or above), with the ability to craft compelling and clear messages.
• Experience in customer service, sales, or lead handling, with a proven track record of delivering exceptional results.
• Comfort with using AI tools to support communication and workflow, with a willingness to learn and adapt to new technologies.
• Familiarity with Airtable or similar platforms, with the ability to quickly learn and master our CRM system.
• Highly organized, dependable, and self-motivated, with a strong work ethic and attention to detail.

**Schedule & Compensation**

As a part-time Lead Engagement & Customer Service Specialist, you will enjoy:

• A flexible schedule of 6 hours/day, Monday–Friday (Remote), with the ability to work from the comfort of your own home.
• An hourly rate of $4/hour during a 3-month probation period, with opportunities for performance-based bonuses and raises.
• A performance bonus of $10 commission for each qualified lead that books a $50 consultation, to incentivize your success.
• Post-probation, your hourly rate will increase to $5/hour based on performance, reflecting your growing value to our team.

**Benefits**

As a valued member of our team, you will enjoy:

• A flexible schedule that allows you to balance your work and personal life.
• On-the-job training and professional development assistance, to help you grow and succeed in your role.
• Work from home opportunities, with the flexibility to work from anywhere.
• A supportive and collaborative work environment, with a focus on teamwork and customer satisfaction.

**How to Apply**

If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we invite you to apply for this exciting opportunity. Please complete the application form at https://forms.gle/u7b1FUk6UpYQigAi9.

**Job Types**

Part-time, Contract

**Pay**

$11,000.00 - $13,000.00 per year

**Expected hours**

30 per week

**Shift**

Morning shift

**Work Location**

Remote

We look forward to hearing from you and exploring how you can contribute to our team's success at blithequark!

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