**Experienced Learning and Development Manager – Customer Success at arenaflex**

At arenaflex, we're revolutionizing the service delivery industry by connecting companies and service professionals through our innovative, user-friendly platform. Our mission is to empower businesses to grow their service offerings while enabling technicians to leverage their skills on their own terms. We're seeking a strategic and creative Learning and Development Manager to elevate the knowledge and success of our Customer Success team, buyers, and partners.

**Why is this role important to arenaflex?**

arenaflex is looking for a seasoned Learning and Development Manager to design, deliver, and optimize scalable training solutions that drive product adoption, customer satisfaction, and long-term retention. Reporting to the Sr. Manager, Customer Success, you will manage our Learning Management System (LMS), lead content creation and strategy, and collaborate cross-functionally to ensure our educational resources align with business goals and customer needs.

**What you'll get to do:**

* Develop and execute scalable, data-informed learning strategies that align with the customer journey and broader business objectives.
* Own the end-to-end training lifecycle, including needs assessment, instructional design, content delivery, measurement, and continuous improvement.
* Define learning objectives and performance metrics for internal teams and external customers to ensure training effectiveness.
* Administer and optimize the Learning Management System (LMS), ensuring seamless user experiences, effective content management, and ongoing system performance analysis.
* Design and develop engaging, multi-format learning content (e.g., videos, webinars, documentation) aligned with adult learning principles and brand standards.
* Deliver live virtual training sessions, onboarding experiences, and feature-focused workshops that drive product adoption and customer success.
* Analyze feedback and training data to assess program effectiveness, refine content, and demonstrate ROI.
* Collaborate cross-functionally with Product Marketing, Implementation, Digital Marketing, and Customer Experience teams to ensure training supports go-to-market strategies and consistent messaging.
* Act as a strategic partner and internal advisor on learning best practices, LMS use, and enablement initiatives.
* Stay current on learning trends, tools, and SaaS enablement strategies to continuously enhance program impact and learner engagement.

**You might be a good fit if you have:**

* 4+ years in customer education, instructional design, or training, ideally in SaaS or tech.
* Proven ability to independently design, implement, and optimize learning initiatives, evidenced by a history of exceeding established training goals and objectives.
* Strong understanding of adult learning principles and eLearning methodologies.
* Proficiency with LMS platforms and content creation tools (e.g., video, interactive learning). Preferably Seismic.
* Excellent written and verbal communication skills; ability to simplify complex topics.
* Experience using data to evaluate and improve training effectiveness.
* Strong project management skills and ability to manage multiple priorities.

**Why we think you'll love it here:**

* Unlimited paid time off
* Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
* Individualized growth + development plans
* Strong values around work/life balance
* Community involvement opportunities
* Competitive benefits: medical, dental, vision, paid parental leave + 401K
* Exposure to cutting-edge technologies to solve meaningful problems

**Come as you are:**

At arenaflex, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.

**About our work environment:**

arenaflex offers a flexible, highly collaborative, hybrid work environment. We are looking for people to join our high-performance culture in the states of WA, OR, AZ, UT, CO, TX, NE, KS, MN, WI, IL, IN, MI, OH, KY, VA, NC, SC, GA, FL + CA.

**Employment is contingent on passing a pre-employment background check.** Your written consent will be obtained prior to a background check being performed.

**Ready to join our team?**

Apply now to become a part of arenaflex's innovative and dynamic team. We can't wait to hear from you!

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What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports our employees' physical, emotional, and financial well-being. Some of the benefits we offer include:

• Unlimited paid time off
• Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
• Individualized growth + development plans
• Strong values around work/life balance
• Community involvement opportunities
• Competitive benefits: medical, dental, vision, paid parental leave + 401K
• Exposure to cutting-edge technologies to solve meaningful problems

Our Culture

At arenaflex, we believe in fostering a culture that values diversity, equity, and inclusion. We strive to create a workplace where everyone feels welcome, respected, and empowered to contribute their best work. Some of the values that guide our culture include:

• Collaboration and teamwork
• Continuous learning and growth
• Customer-centricity
• Integrity and ethics
• Innovation and creativity

Why Join arenaflex?

Joining arenaflex means becoming part of a dynamic and innovative team that's shaping the future of the service delivery industry. As a Learning and Development Manager, you'll have the opportunity to:

• Make a meaningful impact on customer success and retention
• Develop and implement scalable learning strategies that drive business growth
• Collaborate with cross-functional teams to drive business objectives
• Stay up-to-date with the latest learning trends and technologies
• Enjoy a flexible and collaborative work environment

Ready to Apply?

If you're passionate about learning and development, and you're looking for a challenging and rewarding role, we want to hear from you! Apply now to become a part of arenaflex's innovative and dynamic team.

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