**Experienced LiveChat Agent - Marketing**

Join arenaflex, a leading innovator in the modular construction industry, as a skilled LiveChat Agent - Marketing. This dynamic role is a crucial part of the marketing team, where you will be the first point of contact for potential customers, engaging with website visitors through real-time live chat to validate and prequalify leads. As a LiveChat Agent, you will play a vital role in enhancing the customer journey, transitioning qualified leads to sales managers, and entering leads into Salesforce.

**About arenaflex**

arenaflex is a forward-thinking company that is revolutionizing the modular construction industry with its cutting-edge solutions. Our team is passionate about delivering exceptional customer experiences, and we are committed to innovation, quality, and excellence. As a LiveChat Agent, you will be part of a dynamic team that is dedicated to making a positive impact on the industry.

**Responsibilities**

As a LiveChat Agent - Marketing, your key responsibilities will include:

* Engaging with website visitors through real-time live chat to validate and prequalify leads
* Entering marketing qualified leads into Salesforce
* Transitioning qualified leads to Sales Managers as Salesforce Opportunities
* Becoming an expert in the live chat platform
* Developing a deep understanding of arenaflex's products and services
* Staying informed on arenaflex's product features, promotions, and FAQs
* Creating canned responses and enhancing the tagging system in the live chat platform
* Enhancing training and best practices documentation
* Developing and communicating ideas for improvement in the customer journey
* Monitoring KPIs: response time, customer satisfaction, volume/schedule, etc.
* Collaborating with the sales team and key marketing team members, related to leads and live chat
* Performing other assigned tasks

**Requirements**

To be successful as a LiveChat Agent - Marketing, you will need to possess the following qualifications:

* Commercial modular construction industry experience is preferred
* Live chat, B2B Telemarketing, or sales experience is preferred
* Salesforce.com experience is preferred
* Excellent verbal and written communication skills
* Keen ability to multitask and prioritize
* Organized with attention to detail
* Customer service oriented
* Empathy and patience in dealing with various customer inquiries
* Self-motivated and self-starter with strong work ethic and integrity
* Tactful and inquisitive
* Proficient in MS Office
* Minimum accurate typing speed of 50 wpm
* Must comply with all company employment policies

**Nice-to-haves**

While not essential, the following qualifications would be beneficial:

* Experience in the commercial construction industry
* Experience with live chat platforms
* Familiarity with digital marketing strategies

**Benefits**

As a LiveChat Agent - Marketing at arenaflex, you will enjoy a range of benefits, including:

* Health insurance
* 401(k)
* Tuition reimbursement
* Work from home

**Work Environment and Company Culture**

arenaflex is a dynamic and innovative company that values its employees. As a LiveChat Agent - Marketing, you will be part of a team that is passionate about delivering exceptional customer experiences. Our work environment is collaborative, supportive, and inclusive, with a focus on innovation, quality, and excellence. We are committed to providing a positive and engaging work environment that fosters growth, learning, and success.

**Career Growth Opportunities and Learning Benefits**

arenaflex is committed to the growth and development of its employees. As a LiveChat Agent - Marketing, you will have opportunities to learn and grow with the company, including:

* Training and development programs to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Access to industry-leading tools and technologies
* Recognition and rewards for outstanding performance

**How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the LiveChat Agent - Marketing role at arenaflex. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

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