**Experienced Manager of Operations Process - Customer Experience - Remote**

At blithequark, we're on a mission to revolutionize the way we deliver exceptional customer experiences across our stores and field operations. As a key member of our Operations Strategy Team, the Manager of Operations Process - Customer Experience will play a pivotal role in driving process improvements that support the needs of our stores and field teams. If you're a seasoned operations professional with a passion for process excellence and customer-centricity, we want to hear from you!

**About blithequark**

blithequark is a leading retail organization dedicated to providing unparalleled customer experiences through innovative store operations and field strategies. Our commitment to excellence has earned us a reputation as a trusted partner in the industry, and we're now seeking a talented Manager of Operations Process - Customer Experience to join our team.

**Key Responsibilities**

As a Manager of Operations Process - Customer Experience, you will be responsible for:

* Analyzing complex problems and communicating effective solutions to the team and the field, ensuring seamless execution and resolution.
* Developing and implementing process improvements that drive value to our stores' bottom line, managing core store operations projects and process enhancements.
* Managing day-to-day processes related to your area of responsibility, creating and maintaining project work plans, and identifying and mitigating roadblocks.
* Responding proactively to unanticipated store needs, managing action steps necessary for successful execution of strategic projects and process improvements.
* Building strong partnerships with the field and stores, communicating effectively and providing high-level insights and recommendations based on industry, business, competitive landscape, and consumer data analysis.
* Providing guidance and training specific to your area of expertise, collaborating with findings from data, and making verbal and written recommendations.
* Maintaining a deep understanding of specific operations and processes within store operations, staying up-to-date on industry trends and best practices.

**Direct Manager/Direct Reports**

As a Manager of Operations Process - Customer Experience, you will be responsible for leading a team of 2-5 Business Analysts, providing guidance, support, and development opportunities to ensure their success. You will also be expected to:

* Direct and indirect reports, typically including 2-5 Business Analysts.
* Frequent persuasion or influencing of others, assigning and reviewing work, and considering diverse options or procedures when solving problems.
* Determining priorities and defining what should be done and how to do it, once given general assignments.

**Travel Requirements**

As a remote employee, you will be required to travel occasionally, with overnight travel less than 10% of the time.

**Physical Requirements**

The majority of your time will be spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, you may need to move or lift light articles.

**Working Conditions**

You will be working in a comfortable indoor area, with occasional exposure to demanding deadlines, quotas, and difficult situations.

**Minimum Qualifications**

* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.

**Preferred Qualifications**

* PMI certification preferred.
* 3 years of retail experience or process management in a related area.

**Minimum Education**

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

**Preferred Education**

* No additional education.

**Minimum Years of Work Experience**

* 5 years of experience in operations, retail, or a related field.

**Preferred Years of Work Experience**

* No additional years of experience.

**Minimum Leadership Experience**

* None.

**Preferred Leadership Experience**

* None.

**Certifications**

* None.

**Competencies**

* Strong business, functional, and/or store knowledge for your area of responsibility.
* Leadership and management experience preferred.
* Strong operations, retail, and/or field experience required.
* Ability to partner/communicate well with the field/stores.
* High sense of urgency in responding to field needs.
* Strong big picture; strategic thinking skills.
* Strong quantitative skills, such as statistics and data analysis.

**What We Offer**

As a Manager of Operations Process - Customer Experience at blithequark, you will enjoy:

* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Flexible work arrangements, including remote work options.

**How to Apply**

If you're a motivated and experienced operations professional with a passion for customer-centricity, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

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