**Experienced MBA Leadership Development Program, Commercial/Customer Experience – Driving Innovation and Growth at arenaflex**

**Join arenaflex's dynamic team and embark on a transformative journey as a Commercial/Customer Experience Strategy MBA program participant. This two-year rotational program offers a unique opportunity to develop your leadership skills, drive business growth, and shape the future of arenaflex's commercial and customer experience strategies.**

**About arenaflex**

arenaflex is a leading global airline that has been revolutionizing the travel experience for over a century. With a strong commitment to innovation, customer satisfaction, and employee engagement, arenaflex has established itself as a leader in the airline industry. Our mission is to Keep Climbing, and we're looking for talented individuals to join our team and help us achieve our goals.

**Key Responsibilities**

As a Commercial/Customer Experience Strategy MBA program participant, you will have the opportunity to work on a variety of challenging projects that will help you develop your skills and expertise in the following areas:

* **Revenue Management**: Maximize profitability by aligning capacity with demand through the strategic deployment of aircraft and development of new city and route opportunities.
* **Competitor Analysis**: Investigate competitors' pricing actions, initiate sales and other promotions to maintain market share.
* **Customer Behavior Analysis**: Analyze and understand the complexities of airline consumer behavior and devise creative strategies for capturing additional revenue through varying the supply of our product.
* **Data-Driven Decision Making**: Leverage data to develop promotion and channel strategies to drive incremental passenger revenue or improve our values-led communication strategies with our customers.
* **Process Improvement**: Develop recommendations for process improvements for reservations centers, call-handling, and segmentation in order to improve customer service, employee engagement, and maximize cost efficiencies.
* **Customer Experience Enhancement**: Improve the travel experience for Delta's corporate clients by analyzing the financial contribution of incentive programs and developing new sales strategies to generate incremental revenue.

**What You Need To Succeed**

To be considered for this exciting opportunity, you must meet the following minimum qualifications:

* **Current MBA Student**: You must be currently enrolled in an MBA program and have a planned graduation date by the Summer of 2025.
* **Work Experience**: You must have at least three years of post-undergraduate work experience in a dynamic, professional environment or relevant military experience.
* **Location**: You must be able to work onsite in our Atlanta, GA office for the duration of the internship.
* **Curiosity**: You must have a genuine interest in the airline industry and a willingness to learn and grow.
* **Analytical and Creative Problem-Solving Skills**: You must be an analytical and creative problem solver with a consistent track record of excellence.
* **Leadership and Communication Skills**: You must have strong leadership, written, and verbal communication skills.
* **Safety and Security**: You must consistently prioritize the safety and security of yourself, others, and personal data.
* **Diversity and Inclusion**: You must be able to work effectively in a diverse and inclusive environment, embracing different people, thinking, and styles.
* **Age and Authorization**: You must be at least 18 years of age and have authorization to work in the United States.

**What Will Give You a Competitive Edge**

While the minimum qualifications are essential, the following preferred qualifications will give you a competitive edge:

* **Strong Analytical, Leadership, Written, and Verbal Communication Skills**: You must have demonstrated strong analytical, leadership, written, and verbal communication skills.
* **Collaboration and Creative Problem-Solving**: You must have a proven track record of collaboration and creative problem-solving.

**Career Growth Opportunities and Learning Benefits**

As a Commercial/Customer Experience Strategy MBA program participant, you will have access to a wide range of career growth opportunities and learning benefits, including:

* **Rotational Program**: You will have the opportunity to rotate through different departments, including Network Planning, Revenue Management, Marketing, Sales, Reservations, and Customer Experience.
* **Mentorship**: You will be assigned a mentor who will provide guidance and support throughout your journey.
* **Training and Development**: You will have access to a range of training and development programs, including leadership development, communication skills, and industry-specific training.
* **Networking Opportunities**: You will have the opportunity to network with senior leaders and professionals across the organization.

**Work Environment and Company Culture**

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on the following values:

* **Innovation**: We encourage innovation and creativity in all aspects of our business.
* **Customer Focus**: We are committed to delivering exceptional customer experiences.
* **Collaboration**: We work together as a team to achieve our goals.
* **Integrity**: We operate with integrity and transparency in all our interactions.
* **Safety and Security**: We prioritize the safety and security of ourselves, others, and personal data.

**Compensation, Perks, and Benefits**

As a Commercial/Customer Experience Strategy MBA program participant, you will receive a competitive salary, benefits, and perks, including:

* **Salary**: A competitive salary that reflects your experience and qualifications.
* **Benefits**: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
* **Perks**: A range of perks, including access to our on-site fitness center, employee discounts, and recognition programs.

**Conclusion**

If you are a motivated and talented individual who is passionate about the airline industry and committed to driving innovation and growth, we encourage you to apply for our Commercial/Customer Experience Strategy MBA program. This is a unique opportunity to develop your leadership skills, drive business growth, and shape the future of arenaflex. Apply now and join our dynamic team!

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