**Experienced Medical Customer Service Representative – Remote Opportunity with blithequark**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service in the healthcare industry? Do you thrive in a fast-paced call center environment and possess the skills to navigate complex medical billing and insurance inquiries? If so, we invite you to join blithequark as a Medical Customer Service Representative, working remotely to provide top-notch support to patients and hospitals across the country.

**About blithequark**

blithequark is a leading provider of innovative healthcare solutions, dedicated to improving patient outcomes and streamlining medical billing processes. Our team of experts is committed to delivering exceptional service, and we're seeking a highly skilled Medical Customer Service Representative to join our remote team. As a representative of blithequark, you'll have the opportunity to work with a dynamic and supportive team, while enjoying the flexibility and work-life balance that comes with remote work.

**Responsibilities**

As a Medical Customer Service Representative with blithequark, you'll be responsible for providing exceptional phone support to hospitals and patients, handling billing inquiries in a timely and efficient manner. Your key responsibilities will include:

* Providing exceptional phone support: Handle calls from hospitals about billing inquiries in a timely and efficient manner.
* Assisting patients effectively: Clarify patient questions and ensure they receive the information they need.
* Problem-solving champion: Work through issues by pinpointing the root cause, researching solutions, implementing the best option, and escalating unresolved matters when necessary.
* Data entry specialist: Maintain accurate patient records by inputting information into the hospital's computer system.
* Connects callers seamlessly: Route incoming calls to the most suitable person within the company.

**Requirements**

To be successful in this role, you'll need to possess the following qualifications and skills:

* **Experience:** At least 1 year of experience working in a call center, with a background in medical claims and/or insurance.
* **Epic Software experience:** Highly preferred, but not required.
* **Bi-lingual:** A plus, but not required.
* **High School Diploma or equivalent:** Must be able to provide proof of a High School Diploma, GED, or transcripts.
* **Criminal background check:** Ability to undergo a criminal background check.
* **Drug screen testing:** Must be able to pass a drug screen test, testing for THC.
* **High-speed internet:** Must have high-speed internet with a minimum of 50 Mbps download and 20 Mbps upload speed.
* **Work environment:** Must be able to work from home in a quiet setting with no others within earshot, due to HIPAA compliance.

**Preferred Qualifications**

While not required, the following qualifications are highly preferred:

* **Epic Software experience:** Experience with Epic Software, including its various modules and features.
* **Bi-lingual:** Fluency in a second language, including Spanish, French, or other languages.
* **Medical billing experience:** Experience with medical billing and insurance claims, including knowledge of ICD-10 and CPT coding.

**Skills and Competencies**

To succeed in this role, you'll need to possess the following skills and competencies:

* **Communication skills:** Excellent verbal and written communication skills, with the ability to communicate complex medical information to patients and hospitals.
* **Problem-solving skills:** Strong problem-solving skills, with the ability to work through complex issues and find effective solutions.
* **Data entry skills:** Accurate and efficient data entry skills, with the ability to maintain accurate patient records.
* **Time management skills:** Strong time management skills, with the ability to prioritize tasks and manage multiple calls and projects simultaneously.
* **Technical skills:** Proficiency in Microsoft Office, including Excel, Word, and Outlook, as well as experience with Epic Software.

**Career Growth Opportunities and Learning Benefits**

As a Medical Customer Service Representative with blithequark, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. Our team is committed to providing ongoing training and development opportunities, including:

* **On-the-job training:** Comprehensive on-the-job training, including training on Epic Software and other medical billing systems.
* **Mentorship:** Mentorship from experienced team members, including guidance and support in navigating complex medical billing and insurance inquiries.
* **Professional development:** Opportunities for professional development, including training on new medical billing systems and software.

**Work Environment and Company Culture**

As a remote employee of blithequark, you'll have the flexibility to work from home in a quiet setting, with no others within earshot. Our company culture is built on a foundation of compassion, empathy, and respect, with a focus on delivering exceptional service to patients and hospitals. We're committed to creating a positive and supportive work environment, where our employees feel valued and empowered to succeed.

**Compensation, Perks, and Benefits**

As a Medical Customer Service Representative with blithequark, you'll receive a competitive salary and benefits package, including:

* **Salary:** Competitive salary, based on experience and qualifications.
* **Benefits:** Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
* **Perks:** Flexible work schedule, including the ability to work from home in a quiet setting.
* **Professional development:** Opportunities for professional development, including training on new medical billing systems and software.

**How to Apply**

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service in the healthcare industry, we invite you to apply for this exciting opportunity with blithequark. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

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