**Experienced Member Services Representative – Payments and Digital Strategy Team**
Join the dynamic team at arenaflex, a leading airline and travel company, as a Member Services Representative in our Payments and Digital Strategy team. As a key member of our remote team, you will play a vital role in ensuring the smooth processing of financial transactions, providing exceptional customer service, and maintaining compliance with regulatory requirements.
**About arenaflex**
arenaflex is a world-renowned airline and travel company that offers a unique blend of adventure, excitement, and opportunity. With a rich history spanning over a century, we have grown into a global leader in the aviation industry, serving millions of passengers every year. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a top employer in the industry.
**Why Join arenaflex?**
As a Member Services Representative, you will be part of a talented team that is passionate about delivering exceptional customer experiences. You will have the opportunity to work with cutting-edge technology, develop your skills and expertise, and contribute to the growth and success of our company. Our remote work environment offers flexibility and work-life balance, allowing you to achieve your personal and professional goals.
**Key Responsibilities:**
* Complete data access and balancing tasks to ensure accurate financial records
* Coordinate return items with vendors, the Federal Reserve Bank, and other institutions
* Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
* Work member cases/assignments and follow established guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
* Process mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
* Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Log, review, and make necessary GL, account changes, and/or returns
* Process Stop Pays and Check Batching
* Complete daily balancing and department closing
* Obtain information from members for timely and accurate processing of international and domestic wire transfer requests
* Research and verify incoming and outgoing wire transfer information
* Communicate with vendors to process wire transfers
* Understand and be familiar with outgoing and incoming wire transfer laws
* Deposit check returns, review member draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**Essential Qualifications:**
* High school degree or GED
* Intermediate Excel and Word experience
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* Ability to prioritize tasks and meet deadlines in a fast-paced environment
* Ability to maintain confidentiality and handle sensitive information
* Ability to adapt to changing priorities and workflows
**Preferred Qualifications:**
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires experience
* Strong analytical and problem-solving skills
* Ability to work in a dynamic and rapidly changing environment
* Ability to learn and adapt quickly to new technologies and processes
**Skills and Competencies:**
* Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
* Ability to work prolonged hours in support of business needs
* Ability to exercise excellent customer service skills
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet deadlines
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and members
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for attention to detail
**Career Growth Opportunities and Learning Benefits:**
* Opportunities for professional growth and development in a dynamic and rapidly changing industry
* Access to training and development programs to enhance skills and expertise
* Collaborative and supportive work environment that encourages learning and innovation
* Opportunities to work with cutting-edge technology and innovative processes
* Recognition and rewards for outstanding performance and contributions to the team
**Work Environment and Company Culture:**
* Remote work environment with flexibility and work-life balance
* Collaborative and supportive team culture that encourages learning and innovation
* Opportunities to work with a diverse and inclusive team
* Access to employee benefits and perks, including travel discounts, health benefits, and wellness programs
* Recognition and rewards for outstanding performance and contributions to the team
**Compensation, Perks, and Benefits:**
* Competitive hourly rate ($22-35/hour)
* Opportunities for professional growth and development
* Access to employee benefits and perks, including travel discounts, health benefits, and wellness programs
* Recognition and rewards for outstanding performance and contributions to the team
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at to learn more about our company culture, benefits, and application process.
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