**Experienced Member Services Representative – Payments and Digital Strategy Team**
Join the arenaflex family and embark on a journey of discovery, growth, and adventure. As a Member Services Representative on our Payments and Digital Strategy team, you'll be at the forefront of delivering exceptional customer experiences, navigating complex financial transactions, and driving innovation in the ever-evolving world of digital payments. If you're passionate about making a difference, building strong relationships, and staying ahead of the curve, we want to hear from you.
**Why You'll Love This Role**
As a Member Services Representative, you'll be a vital part of the arenaflex Credit Union team, responsible for processing daily transactions, resolving member inquiries, and ensuring compliance with regulatory requirements. You'll have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the growth and success of our organization.
**Key Responsibilities**
* Complete data access and balancing tasks to ensure accurate and timely processing of transactions
* Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions
* Assist other departments with fraud resolution, member inquiries, and related accounting standard ledger balancing
* Work member cases/assignments, following established guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
* Process mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions
* Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Log, review, and make necessary GL, account changes, and/or returns
* Process Stop Pays and Check Batching
* Complete daily balancing and department closing
* Obtain information from members for timely and accurate processing of international and domestic wire transfer requests
* Research and verify incoming and outgoing wire transfer information
* Communicate with vendors to process wire transfers
* Understand and be familiar with outgoing and incoming wire transfer regulations
* Deposit check returns, review member returned checks on draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**All You'll Need for Success**
* Minimum Qualifications:
+ High school degree or GED
+ Intermediate Excel and Word experience
* Preferred Qualifications:
+ Previous customer/member service experience
+ Previous banking or Credit Union experience
+ Episys/Symitar and processing wires experience
* Skills, Licenses & Certifications:
+ Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience with the software or education and hands-on use of the software
+ Ability to work prolonged hours in support of business needs
+ Ability to exercise excellent customer service skills
+ Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
+ Ability to perform mathematical calculations and review data
+ Ability to effectively prioritize work and meet time limits under high volume pressure
+ Ability to cross-train and perform any position assigned within the department
+ Ability to interact professionally with all personnel and members
+ Ability to work independently and with minimum supervision
+ Ability to self-motivate with strong employer skills and ability for attention to detail
+ Ability to effectively prioritize work and meet time limits
+ Ability to maintain excellent performance and attendance
+ Must pass relevant arenaflex and Credit Union pre-employment compliance exams
**What You'll Get**
As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:
* Travel Perks: Explore the world with your family and friends, with access to over 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: Enjoy access to health, dental, prescription, and vision benefits on day one, plus digital health visits, flexible spending accounts, and more.
* Wellness Programs: Stay healthy and happy with our wellness programs, offering the right tools, resources, and support to help you thrive.
* 401(k) Program: Available upon hire, with company contributions to your 401(k) plan after one year.
* Additional Benefits: Enjoy employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more.
**Join the arenaflex Family**
At arenaflex, we're committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to succeed. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us achieve our goals and exceed the needs of our diverse global customer base.
**Ready to Take Off?**
Apply now to join our team and embark on a journey of discovery, growth, and adventure. Don't miss this opportunity to make a difference, build strong relationships, and stay ahead of the curve in the ever-evolving world of digital payments.
Apply Now!
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