**Experienced Native French Customer Support Consultant – Multilingual Customer Experience Expert**

Are you a tech enthusiast with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships with customers and a flair for communicating in multiple languages? If so, we invite you to join arenaflex as a Native French Customer Support Consultant, where you'll have the opportunity to thrive in a dynamic, multicultural environment and make a lasting impact on our clients' businesses.

**Unlock Your Potential with arenaflex**

As a leading provider of Support-as-a-Service solutions, arenaflex has been helping tech companies around the globe deliver exceptional customer experiences since 2010. With a presence in over 30 countries and a team that speaks over 60 languages, we're committed to creating a truly inclusive and supportive work environment that fosters growth, collaboration, and innovation.

**What You'll Do**

As a Native French Customer Support Consultant, you'll be responsible for providing top-notch customer support via chats, emails, and other communication channels. Your primary goal will be to build strong, long-lasting relationships with our clients' customers, ensuring that their needs are met and exceeded. Some of your key responsibilities will include:

* Providing exceptional customer support via chats, emails, and other communication channels
* Building positive and long-lasting relationships with customers
* Meeting team KPIs and performance metrics
* Staying up-to-date with the latest cutting-edge technology and trends
* Working with sensitive customer information in a secure and confidential manner
* Applying the latest customer happiness practices and techniques
* Maintaining a working knowledge of our clients' products and services
* Communicating effectively with developers, other departments, and stakeholders from various IT companies

**What You Need to Succeed**

To excel in this role, you'll need to possess:

* Native French and English communication skills
* At least 6 months of experience in a customer support role
* Strong analytical and research skills
* A positive and responsible attitude
* A personal laptop or computer with a minimum of 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

**Nice to Have**

While not required, experience with CRM systems and a background in crypto/finance would be a great asset in this role.

**Benefits and Perks**

As a valued member of the arenaflex team, you can expect:

* A flexible schedule that allows you to work from the comfort of your own home
* The opportunity to work fully remotely and enjoy a better work-life balance
* An inclusive international environment that celebrates diversity and promotes collaboration
* Compensation in USD
* Good bonuses for referring friends and colleagues
* Paid intensive training and probation
* A responsive management team that's invested in your growth and long-term success
* Greenhouse conditions for self-development and continuous learning

**Who We Are**

arenaflex is a Support-as-a-Service company that's dedicated to providing secure, technical, customer support, and CX services for tech companies around the globe. With a presence in over 30 countries and a team that speaks over 60 languages, we're committed to creating a truly inclusive and supportive work environment that fosters growth, collaboration, and innovation.

**Join Our Team**

If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to join arenaflex as a Native French Customer Support Consultant. Send your CV in English, highlighting your outstanding skills and experience, and take the first step towards a rewarding career with a global leader in the Support-as-a-Service industry.

**Visit Our Website**

Learn more about arenaflex and our mission to deliver exceptional customer experiences by visiting our website: www.arenaflex.com

**Equal Opportunities Employer**

arenaflex is an equal opportunities employer, committed to providing a fair and inclusive work environment for all employees, regardless of their background, experience, or characteristics. We welcome applications from diverse candidates and are committed to creating a workplace that's free from bias and discrimination.

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