**Experienced Online Community Manager and Customer Support Specialist – US Based**
Join blithequark, a global leader in Customer Service and Community Management, as we continue to revolutionize the way businesses interact with their customers online. As a passionate and dedicated team, we're committed to helping our clients grow and have fun while doing so. With a decade of experience and a reputation as a 'fast-growth' company in the UK & US, we're proud to work with an enviable client list, including some of the world's biggest brands.
**About blithequark**
blithequark is a pioneering force in the customer service industry, empowering businesses to deliver human support that's built for the 21st century. Our mission is to transform traditional contact centers into cloud-based community-led initiatives, harnessing the power of social media, live chat, and email to drive customer engagement. With a focus on innovation and excellence, we're dedicated to helping our clients succeed in an ever-changing digital landscape.
**The Role**
We're seeking an experienced Online Community Manager and Customer Support Specialist to join our team in the United States. As a key member of our global support team, you'll be responsible for delivering exceptional online customer support and community management services to one of our high-profile clients – a leading global haircut brand.
**Key Responsibilities**
* Managing and responding to online customer service queries and inbound social media messages from our client accounts on a daily basis
* Effectively responding to all customer support and community management tickets
* Pro-actively escalating and spotting potential PR threats, and following support briefs
* Collaborating with our team to ensure seamless communication and resolution of customer issues
* Utilizing Zendesk, Gorgias, and Freshdesk (or similar software) to manage customer interactions and track support requests
**Essential Qualifications**
* Previous experience delivering online customer support and community management (at least 1 year)
* Excellent written and verbal communication skills
* Some experience with phone support
* Superb time management and organizational skills
* High accuracy and attention to detail
* Ability to respond to customers in a timely manner
* Proficiency in using Slack, Google Suite, Microsoft Teams, and collaboration tools
**Preferred Qualifications**
* Experience with copywriting and proofreading
* Familiarity with social media management tools and platforms
* Knowledge of customer service software and systems
* Proven track record of delivering exceptional customer service in a fast-paced environment
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* High level of accuracy and attention to detail
* Ability to adapt to changing priorities and deadlines
* Strong customer service skills and a passion for delivering exceptional support
**Career Growth Opportunities and Learning Benefits**
As a member of our team, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Collaborative and dynamic work environment with a focus on innovation and excellence
* Opportunities for career growth and advancement within the company
* Flexible working arrangements and remote work options
* Competitive compensation and benefits package
**Work Environment and Company Culture**
At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. Our company culture is built on the values of innovation, excellence, and customer-centricity, and we're passionate about delivering exceptional support to our clients and their customers.
**Compensation and Benefits**
* Monthly invoice paid within 48 hours
* Standard hourly rate: from $14
* Fully remote working arrangements
* Flexible scheduling to accommodate your needs and preferences
**Schedule**
* 8 hour shift
* Day shift
* Monday to Friday
* Weekends as needed
**Application Requirements**
* Are you based in the United States?
* Do you have at least 1 year of experience delivering online customer support and community management?
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we'd love to hear from you. Apply now to join our team at blithequark and be a part of our mission to revolutionize the way businesses interact with their customers online.
Apply Job!
Apply for this job