**Experienced Online Community Manager and Customer Support Specialist - US Based**

At arenaflex, we're passionate about empowering our clients to grow and thrive in the ever-evolving digital landscape. As a global leader in Customer Service and Community Management, we're dedicated to revolutionizing the way businesses interact with their customers. With a strong focus on innovation and customer satisfaction, we're seeking an exceptional Online Community Manager and Customer Support Specialist to join our team in the United States.

**About arenaflex**

arenaflex is a fast-growing company with a rich history of delivering cutting-edge solutions to some of the world's most renowned brands. Our mission is to transform traditional contact centers into cloud-based community-led initiatives, leveraging the power of social media, live chat, and email to drive customer engagement. With a strong presence in the UK and US, we're committed to pushing the boundaries of customer service and community management.

**The Role**

As an Online Community Manager and Customer Support Specialist, you'll play a vital role in supporting our global clients, including a leading haircut brand, with their online customer support needs. This is a freelance contractual position, with the opportunity to work remotely from the comfort of your own home. You'll be part of a dynamic team that's passionate about delivering exceptional customer service and community management.

**Key Responsibilities**

* Manage and respond to online customer service queries and inbound social media messages from our client accounts on a daily basis
* Effectively respond to all customer support and community management tickets
* Proactively escalate and spot potential PR threats, and follow support briefs
* Utilize Zendesk, Gorgias, and Freshdesk (or similar software) to manage customer interactions
* Collaborate with the team to ensure seamless customer support and community management

**Essential Qualifications**

* Previous experience delivering online customer support and community management
* Excellent written and verbal communication skills
* Some experience with phone support
* Superb time management and organizational skills
* High accuracy and attention to detail
* Ability to respond to customers in a timely manner
* Proficiency in using Slack, Google Suite, Microsoft Teams, and collaboration tools

**Preferred Qualifications**

* Experience with copywriting and proofreading
* Familiarity with social media management tools and platforms
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities

**Skills and Competencies**

* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficiency in using software and tools such as Zendesk, Gorgias, and Freshdesk
* Strong attention to detail and ability to meet deadlines
* Passion for delivering exceptional customer service and community management

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our team members grow and develop their skills. As an Online Community Manager and Customer Support Specialist, you'll have access to:

* Ongoing training and support to ensure you're equipped with the latest skills and knowledge
* Opportunities to work with a diverse range of clients and projects
* Collaborative and dynamic work environment that encourages innovation and creativity
* Flexible working arrangements to support your work-life balance

**Work Environment and Company Culture**

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer service and community management, and we're committed to creating a positive and inclusive work environment. As an Online Community Manager and Customer Support Specialist, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our clients and customers.

**Compensation, Perks, and Benefits**

* Monthly invoice paid within 48 hours
* Standard hourly rate: $14
* Fully remote working arrangements
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment

**Schedule**

* 16-28 hours per week
* 8 hour shifts
* Day shift
* Monday to Friday
* Weekends as needed

**Application Requirements**

* Are you based in the United States?
* Do you have at least 1 year of experience in online customer support?

**How to Apply**

If you're passionate about delivering exceptional customer service and community management, and you're looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

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