**Experienced Onsite Data Entry Specialist – Veterinary Pharmacy Operations**

At arenaflex, we're revolutionizing the way we care for our furry friends and their human families. As the fastest-growing licensed pharmacy e-commerce retail business in the market today, we're seeking a highly motivated and detail-oriented Onsite Data Entry Specialist to join our amazing Veterinary Service team in Pittston, PA. This role is a fantastic opportunity to be part of a dynamic team that's passionate about delivering exceptional customer service and making a real difference in the lives of pets and their owners.

**Why Join arenaflex?**

At arenaflex, we prioritize the safety, health, and well-being of our team members, and we're committed to creating a culture that's inclusive, supportive, and fun. Here are just a few reasons why you'll love working with us:

* **Competitive starting wages**: We offer a competitive hourly rate of up to $17.25 per hour, with opportunities for wage increases starting after 3 months of service.
* **Climate-controlled environment**: Our state-of-the-art facilities ensure a comfortable and healthy work environment for all our team members.
* **Employee 20% Discount Program**: Enjoy discounts on all your pet needs, because we know how much you love your furry friends!
* **401k with company matching**: We're committed to helping you plan for your future, with a 401k plan that includes company matching.
* **Referral Bonuses**: Refer your friends and family, and earn a $500 bonus for each successful referral.
* **Team building events and company-sponsored luncheons**: We believe in having fun and building strong relationships with our team members.
* **Career growth and promotion opportunities**: We're committed to helping you grow and develop your skills, with opportunities for advancement and leadership roles.
* **Insurance eligibility on the 1st of the month**: We offer comprehensive insurance benefits to ensure you and your loved ones are protected.
* **Subsidized child, adult, and pet backup care**: We understand the importance of work-life balance, and we're committed to supporting you in times of need.
* **Discounts on many items through the LifeMart Discount platform**: Enjoy discounts on a wide range of products and services, because we want to make your life easier.

**What You'll Do:**

As an Onsite Data Entry Specialist, you'll be responsible for:

* **Engaging directly with veterinary clinics**: Coordinate prescription approvals, resolve customer issues, and clarify order inquiries with our clinic partners.
* **Researching and problem-solving**: Determine appropriate solutions for customers and clinic partners, and follow up as needed to resolve issues.
* **Completing data entry**: Accurately and efficiently enter prescriptions into our healthcare software, ensuring a high level of quality and attention to detail.
* **Maintaining a high level of quality**: Ensure that all data entry and order processing is accurate and complete, with a focus on delivering exceptional customer service.
* **Operating with understanding and empathy**: Provide excellent customer service, with a willingness to listen, understand, and respond to customer needs.
* **Communicating with veterinary clinics**: Use our internal computer software and systems to research solutions and document clinic note accounts, with a focus on detail and accuracy.
* **Expecting a significant part of the workday to be outbound veterinary clinic/customer phone contacts**: Be prepared to engage with customers and clinic partners via phone, with a focus on delivering exceptional service and resolving issues.

**What You'll Need:**

To be successful in this role, you'll need:

* **1-2 years of experience working in a customer or healthcare-focused environment**: We're looking for someone with a strong background in customer service or healthcare, with a focus on delivering exceptional service.
* **Excellent communication skills**: You'll need to be able to communicate effectively with customers, clinic partners, and our internal teams, with a focus on clarity, accuracy, and empathy.
* **Ability to multi-task**: You'll need to be able to talk on the phone while navigating our computer software and systems, with a focus on attention to detail and accuracy.
* **Ownership and self-starter mentality**: We're looking for someone who is proactive, motivated, and willing to take ownership of their work.
* **Proficiency with Microsoft Outlook**: You'll need to be comfortable using our internal software and systems, with a focus on accuracy and efficiency.
* **High school education or equivalent**: We're looking for someone with a strong educational background, with a focus on customer service and healthcare.
* **Pharmacy Technician License from the Pennsylvania Board of Pharmacy**: You'll need to be licensed to work in this role, with a focus on maintaining confidentiality and securing sensitive information.
* **Critical thinking skills**: You'll need to be able to think critically and solve problems, with a focus on delivering exceptional customer service.
* **Demonstrated ability to multi-task and perform well in a fast-paced environment**: We're looking for someone who can thrive in a dynamic and fast-paced environment, with a focus on accuracy and efficiency.
* **Ability to adapt to change**: You'll need to be able to adapt to changing business needs, with a focus on flexibility and a willingness to learn.
* **Willingness to work overtime**: We may require you to work overtime, with a focus on delivering exceptional customer service and meeting business needs.
* **Proven ability to maintain confidentiality and secure sensitive information**: You'll need to be able to maintain confidentiality and secure sensitive information, with a focus on protecting customer and clinic partner data.
* **Ability to pass a background check**: We're committed to ensuring the safety and security of our team members and customers, with a focus on background checks and due diligence.

**What We Offer:**

At arenaflex, we're committed to creating a culture that's inclusive, supportive, and fun. Here are just a few reasons why you'll love working with us:

* **Competitive starting wages**: We offer a competitive hourly rate of up to $17.25 per hour, with opportunities for wage increases starting after 3 months of service.
* **Climate-controlled environment**: Our state-of-the-art facilities ensure a comfortable and healthy work environment for all our team members.
* **Employee 20% Discount Program**: Enjoy discounts on all your pet needs, because we know how much you love your furry friends!
* **401k with company matching**: We're committed to helping you plan for your future, with a 401k plan that includes company matching.
* **Referral Bonuses**: Refer your friends and family, and earn a $500 bonus for each successful referral.
* **Team building events and company-sponsored luncheons**: We believe in having fun and building strong relationships with our team members.
* **Career growth and promotion opportunities**: We're committed to helping you grow and develop your skills, with opportunities for advancement and leadership roles.
* **Insurance eligibility on the 1st of the month**: We offer comprehensive insurance benefits to ensure you and your loved ones are protected.
* **Subsidized child, adult, and pet backup care**: We understand the importance of work-life balance, and we're committed to supporting you in times of need.
* **Discounts on many items through the LifeMart Discount platform**: Enjoy discounts on a wide range of products and services, because we want to make your life easier.

**How to Apply:**

If you're passionate about delivering exceptional customer service and making a real difference in the lives of pets and their owners, we want to hear from you! Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you and learn more about your qualifications and experience.

**Equal Opportunity Employer:**

arenaflex is an equal opportunity employer, committed to creating a culture that's inclusive, supportive, and fun. We value and celebrate diversity and inclusion, and we're committed to ensuring that all our team members feel welcome and valued. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact us at .

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