**Experienced Order Processing and Data Entry Specialist – Customer Service Support**
At arenaflex, we are committed to delivering exceptional customer experiences and providing innovative solutions to our clients. As a key member of our Customer Service team, we are seeking an experienced Order Processing and Data Entry Specialist to join our dynamic and growing organization. This part-time role will play a vital part in supporting our spare parts sales order management, working with internal and external customers, and ensuring seamless order processing from start to finish.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services to various industries. Our mission is to empower our customers with cutting-edge technology, expert knowledge, and exceptional customer support. We are passionate about fostering a culture of collaboration, innovation, and continuous learning, and we are committed to making a positive impact in our community.
**Key Responsibilities**
As an Order Processing and Data Entry Specialist, you will be responsible for:
* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
* Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Updating databases with the status of returned materials issues and accounts for returns inventory.
* Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensuring service information is accessible by sorting and filing documents/forms.
* Handling requests for additional company materials.
* Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
* Coordinating and performing activities associated with the transfer of consigned material.
* Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Essential Qualifications**
To be successful in this role, you will need:
* Direct customer support experience, including administrative experience.
* Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
* Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
* Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.
**Preferred Qualifications**
While not required, the following qualifications would be beneficial:
* Experience working in a fast-paced customer service environment.
* Knowledge of international trade regulations and customs clearance procedures.
* Familiarity with order management software and systems.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
**Skills and Competencies**
To excel in this role, you will need to possess:
* Strong attention to detail and organizational skills.
* Ability to work independently and as part of a team.
* Excellent communication and interpersonal skills.
* Strong analytical and problem-solving skills.
* Ability to adapt to changing priorities and deadlines.
* Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to supporting the growth and development of our employees. As an Order Processing and Data Entry Specialist, you will have opportunities to:
* Develop your skills and knowledge in order processing, data entry, and customer service.
* Work with a dynamic and growing organization that values innovation and collaboration.
* Participate in training and development programs to enhance your skills and knowledge.
* Collaborate with a team of experienced professionals who are passionate about delivering exceptional customer experiences.
**Work Environment and Company Culture**
arenaflex is a dynamic and growing organization that values innovation, collaboration, and continuous learning. Our work environment is fast-paced and challenging, but also supportive and inclusive. We offer a range of benefits and perks to support the well-being and success of our employees, including:
* 401k and 401K matching.
* Paid Time Off and Sick Time.
* A generous benefits package that pays 100% of medical, dental, and vision.
* Short Term Disability.
**Compensation and Benefits**
As an Order Processing and Data Entry Specialist, you will be compensated at a rate of $25.00 - $28.00 per hour, depending on experience. We also offer a range of benefits and perks to support the well-being and success of our employees, including:
* 401k and 401K matching.
* Paid Time Off and Sick Time.
* A generous benefits package that pays 100% of medical, dental, and vision.
* Short Term Disability.
**How to Apply**
If you are a motivated and experienced Order Processing and Data Entry Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!
Apply for this job