**Experienced Order Processing Information/ Data Entry Specialist – Customer Service Support**

Are you a detail-oriented and organized individual with excellent communication skills? Do you have experience in order processing and data entry? Are you looking for a part-time opportunity to join a dynamic team at blithequark? If so, we encourage you to apply for the Order Processing Information/ Data Entry Specialist position in our Customer Service department.

At blithequark, we are committed to providing exceptional customer service and support to our internal and external customers. As a key member of our team, you will play a vital role in processing spare parts sales orders, managing orders from receipt to delivery, and engaging in reverse logistics management. If you are a motivated and customer-focused individual with a passion for order processing and data entry, we want to hear from you.

**Key Responsibilities:**

As an Order Processing Information/ Data Entry Specialist at blithequark, you will be responsible for:

* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* Processing orders for materials for both domestic and/or international requests in accordance with blithequark policy and practice.
* Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Updating databases with the status of returned materials issues and accounts for returns inventory.
* Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensuring service information is accessible by sorting and filing documents/forms.
* Handling requests for additional company materials.
* Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
* Coordinating and performing activities associated with the transfer of consigned material.
* Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

**Essential and Preferred Qualifications:**

To be successful in this role, you will need:

* Direct customer support experience, including administrative experience.
* Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
* Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
* Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.

**Skills and Competencies:**

To excel in this role, you will need to possess:

* Excellent communication and interpersonal skills.
* Strong organizational and time management skills.
* Ability to work accurately and efficiently in a fast-paced environment.
* Proficiency in Microsoft Office Suite, particularly Excel and Word.
* Experience with ERP systems and productivity software is an asset.
* Strong analytical and problem-solving skills.
* Ability to work independently and as part of a team.

**Career Growth Opportunities and Learning Benefits:**

At blithequark, we are committed to the growth and development of our employees. As an Order Processing Information/ Data Entry Specialist, you will have opportunities to:

* Develop your skills and expertise in order processing and data entry.
* Work with a dynamic team to provide exceptional customer service and support.
* Participate in ongoing training and professional development programs.
* Take on additional responsibilities and contribute to the growth and success of the company.

**Work Environment and Company Culture:**

Blithequark is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. Our team is committed to providing exceptional service and support to our internal and external customers. As an Order Processing Information/ Data Entry Specialist, you will be part of a supportive and inclusive team that values diversity, equity, and inclusion.

**Compensation, Perks, and Benefits:**

We offer a competitive compensation package, including:

* Hourly rate: $25.00 - $28.00 per hour.
* 401(k) plan with company matching.
* Paid time off and sick time.
* Comprehensive benefits package, including medical, dental, and vision coverage.
* Short-term disability benefits.

**How to Apply:**

If you are a motivated and customer-focused individual with a passion for order processing and data entry, we encourage you to apply for the Order Processing Information/ Data Entry Specialist position at blithequark. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

We thank all applicants for their interest in this opportunity. However, only those selected for an interview will be contacted.

**Equal Employment Opportunity:**

Blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

**Contact Information:**

For more information about this opportunity or to submit your application, please contact us at .

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