**Experienced Order Processing Specialist – Customer Service and Logistics Support**

Join blithequark, a dynamic and innovative company, as we seek an experienced Order Processing Specialist to join our Customer Service team. As a key member of our team, you will play a vital role in servicing spare parts sales order management, working with internal and external customers, and managing orders from start to finish. If you have a passion for delivering exceptional customer service, are detail-oriented, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

**About blithequark**

blithequark is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence. We are passionate about empowering our employees to grow and develop their careers, and we offer a range of benefits and opportunities to support their success.

**Key Responsibilities**

As an Order Processing Specialist, you will be responsible for:

* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* Processing orders for materials for both domestic and/or international requests in accordance with blithequark policy and practice.
* Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Updating databases with the status of returned materials issues and accounts for returns inventory.
* Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensuring service information is accessible by sorting and filing documents/forms.
* Handling requests for additional company materials.
* Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
* Coordinating and performing activities associated with the transfer of consigned material.
* Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

**Skills, Knowledge, and Expertise**

To be successful in this role, you will require:

* Direct customer support experience, including administrative experience.
* Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
* Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
* Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.

**Benefits**

As a valued member of our team, you will enjoy a range of benefits, including:

* 401(k) plan with company matching
* Paid Time Off
* Sick Time
* A generous benefits package that pays 100% of medical, dental, and vision
* Short-Term Disability

**Career Growth Opportunities and Learning Benefits**

At blithequark, we are committed to supporting the growth and development of our employees. We offer a range of training and development opportunities, including:

* On-the-job training and mentorship
* Access to online training and development resources
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation

**Work Environment and Company Culture**

Our office is a vibrant and dynamic space that reflects our company culture of innovation, collaboration, and excellence. We offer a range of amenities and services, including:

* A state-of-the-art office space with modern amenities
* Access to a range of training and development resources
* Opportunities for socialization and team-building
* A commitment to work-life balance and employee well-being

**Compensation and Perks**

We offer a competitive hourly rate of $25.00 - $28.00 per hour, depending on experience. We also offer a range of perks and benefits, including:

* A generous benefits package that pays 100% of medical, dental, and vision
* 401(k) plan with company matching
* Paid Time Off
* Sick Time
* Short-Term Disability

**How to Apply**

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

**Equal Employment Opportunity**

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.

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