Experienced Part-Time Customer Experience Specialist - Remote Beauty & Wellness Industry Opportunity with blithequark
Join the blithequark Team: Revolutionizing Beauty and Grooming Experience
blithequark, a pioneering company in the beauty and grooming industry, is seeking empathetic and positive Part-Time Customer Experience Specialists to connect with our customers, providing personalized support and exceptional experiences. Since 2010, blithequark has redefined the way people discover and shop for beauty and grooming products by pairing a monthly subscription of handpicked, customized samples with relevant content and a curated e-commerce shop. Our trailblazing subscription concept has continued to innovate, offering a forever useful, always delightful beauty and grooming experience.
Position Overview
We are looking for Part-Time Customer Experience Specialists to join our team, working remotely with no in-office requirements. As a Customer Experience Specialist, you will be the voice of blithequark, servicing our customers on live chat, phones, email, and social media. You will troubleshoot and resolve customer issues, make personalized product recommendations, and contribute to a positive, energetic team culture. Our Specialists are the heart of our business and have a major impact on our continued success.
Key Responsibilities:
- Act as the voice of blithequark, providing exceptional customer experiences across live chat, phones, email, and social media.
- Troubleshoot and resolve customer issues with care and respect, listening and offering creative solutions.
- Share customer feedback and information with other team members to continuously improve and evolve the customer experience.
- Take ownership of the experience you deliver with every customer, ensuring a personalized and positive interaction.
- Contribute to a positive, energetic team culture, collaborating with colleagues to achieve shared goals.
Requirements:
- Prior customer service experience is required.
- Available to work a minimum of 20 hours per week and a maximum of 30 hours per week during peak weeks.
- Flexible and reliable to work an e-commerce schedule that includes days, nights, weekends, and holidays.
What Makes a Successful Candidate:
- Maintains a positive, empathetic, and professional attitude toward customers at all times.
- Communicates effectively, showcasing great interpersonal skills.
- Shows enthusiasm about all things beauty and wellness.