**Experienced Part-Time Customer Service Representative – Weekend Shifts Available**

At arenaflex, we're passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients. As a valued member of our Operations team, you'll play a crucial role in helping us achieve our mission of becoming a trusted and innovative resource in the industry. If you're a highly motivated, production-driven, and team-oriented individual with a passion for customer service, we encourage you to apply for this exciting part-time opportunity.

**About arenaflex**

arenaflex is a leading inbound call center specializing in customer service and benefits compliance. With a growing client base of over 1000 companies, we're committed to providing exceptional service and support to our clients and their customers. Our team is dedicated to fostering a positive and inclusive work environment, which is reflected in our recognition as a Great Place to Work twice!

**Job Summary**

We're seeking a highly skilled and customer-focused Customer Service Representative (CSR) to join our Operations team on a part-time basis. As a CSR, you'll be responsible for providing top-notch customer service, applying the latest customer service techniques, and learning our account management systems. This is a remote position, allowing you to work from the comfort of your own home office.

**Key Responsibilities**

As a Customer Service Representative at arenaflex, you'll be responsible for:

* Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs
* Offering empathy and support to customers during the claim process
* Collecting and documenting all claim details provided by the customer into the claim accurately
* Identifying and resolving customer issues by adhering to clients-specific handling instructions
* Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
* Maintaining punctuality and reliability, including availability for extended hours or additional shifts during peak periods or emergency situations
* Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
* Demonstrating arenaflex's core values, including:
+ Customer first: fulfilling customer needs with compassion
+ Self-motivated: taking initiative and committing to the task at hand
+ Teamwork: promoting unity over self
+ Continuous improvement: striving for daily growth

**Required Skills and Abilities**

To succeed in this role, you'll need:

* Language Skills:
+ Ability to read and interpret documents such as police and accident reports
+ Ability to write routine correspondence and detailed accident descriptions
+ Ability to project a confident, clear, and professional telephone presence
+ Ability to provide feedback verbally and written in a positive, professional manner
* Bi-lingual in Spanish Preferred
* Computer Skills:
+ Knowledge of basic computer functions, including Microsoft Word and Excel
+ Ability to type at least 40wpm
* Education and Experience:
+ High School Diploma or general education degree (GED) required
+ 1-2 years of quality assurance experience preferred

**Network Requirements**

To ensure a stable and secure connection, you'll need:

* A reliable internet connection (Ethernet connection is not required, but strongly recommended)
* A private network (not allowed to work in public locations)
* No VPNs are allowed, as logins must happen in the US

**Benefits and Compensation**

As a valued member of our team, you'll enjoy:

* Competitive compensation
* 20+ hours per week
* Ancillary Benefits: Eligible 1st day of month following 60 days of employment
+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* Less than 20 hours per week
+ Ancillary Benefits: Eligible 1st day of month following 60 days of employment
+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* 401K: Eligible after 6 months of employment
* PTO: Eligible after 90 days of employment
* Employee Assistance Program

**Work Schedule**

We offer flexible scheduling to accommodate your needs. The available shifts are:

* Sundays Only: 8:00AM-4:00PM
* Saturday & Sunday: 7:00AM-12:00PM
* Saturdays Only: 4:00PM-10:00PM
* Saturday & Sunday: 10:00AM-5:00PM
* Saturday & Sunday: 8:00AM-4:00PM
* Saturday & Sunday: 3:00PM-11:00PM

**How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting part-time opportunity. Please visit our website to submit your application.

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