**Experienced Part-Time Customer Support Specialist – Remote Service Technician**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Part-Time Customer Support Specialist, you'll play a vital role in ensuring our customers receive top-notch service, while also developing your skills and expertise in a dynamic and supportive environment.

**About arenaflex**

arenaflex is a leading beverage company that has been a household name for over a century. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. With a strong presence in the Tampa, USA market, we're always looking for talented individuals to join our team and contribute to our mission of refreshing the world, one customer at a time.

**Job Summary**

We're seeking an experienced Part-Time Customer Support Specialist to join our team as a Service Technician. As a Service Technician, you'll be responsible for providing exceptional customer service, troubleshooting and repairing soft drink fountain machines, and maintaining refrigeration equipment to ensure optimal performance. This is a part-time role, with a flexible schedule that includes occasional weekend and holiday work.

**Key Responsibilities**

* Perform mechanical services and light remanufacturing on soft drink fountain equipment according to arenaflex standards
* Investigate and diagnose issues with pop fountain equipment, including refrigeration systems
* Maintain all refrigeration equipment in good working condition, ensuring optimal performance and efficiency
* Move equipment to perform all mechanical services on fountain hardware, including preventative maintenance, software updates, and cosmetic repairs
* Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
* Collaborate with colleagues to achieve team goals and objectives, while maintaining a positive and supportive work environment

**Essential Qualifications**

* Secondary School diploma or equivalent degree/certificate
* Valid driver's license
* Technical aptitude and ability to repair machines
* Ability to lift 50 pounds
* Adaptability to work on weekends and holidays as needed

**Preferred Qualifications**

* Bachelor's degree in a related field (e.g., mechanical engineering, electrical engineering)
* Previous experience in customer service or technical support
* Knowledge of soft drink fountain equipment and refrigeration systems
* Certification in a related field (e.g., HVAC, electrical)

**Skills and Competencies**

* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Technical aptitude and ability to learn new systems and equipment
* Adaptability and flexibility in a fast-paced environment
* Commitment to providing exceptional customer service

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills and expertise. As a Part-Time Customer Support Specialist, you'll have access to:

* Ongoing training and development programs to enhance your technical skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment that encourages open communication and feedback
* Recognition and rewards for outstanding performance and contributions to the team

**Work Environment and Company Culture**

arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and employee well-being. Our company culture is built on a foundation of:

* Respect and empathy for all employees and customers
* Open communication and feedback
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance and contributions
* Opportunities for growth and development

**Compensation, Perks, and Benefits**

As a Part-Time Customer Support Specialist, you'll enjoy a competitive hourly rate of $27/hour, plus:

* Flexible scheduling to accommodate your needs
* Opportunities for overtime and bonuses
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Access to our employee assistance program and wellness initiatives

**How to Apply**

If you're a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

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