Experienced Part-Time Remote Administrative and Customer Service Representative for a Regenerative Farm

Introduction to blithequark

Imagine being part of a team that not only brings nutrient-dense food to the community but also prioritizes healing the earth and ensuring the happiness of animals. At blithequark, a medium-sized regenerative family-friendly farm, we are dedicated to making a meaningful impact through our work. We pride ourselves on being a hardworking and results-driven company, always striving to give 110% every day. Our focus is on making someone's day better, upholding our ethos, and ensuring raw milk safety. We believe in the importance of community, sustainability, and the well-being of our animals and the earth.

About the Role

We are seeking a highly organized and dedicated Admin and Customer Service Representative to join our team on a part-time basis. This role is a unique blend of administrative tasks and customer service responsibilities, with a strong focus on maintaining excellent communication with our customers and coordinating seamlessly with our Amish team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our farm and contributing to our mission of bringing high-quality, nutrient-dense food to our community.

Key Responsibilities

In this part-time remote position, you will be working 4 hours a day, with an additional 6 hours on-call, as a long-term contract on Upwork. Your responsibilities will include:

• Administration & Data Entry:
  • Perform data entry for dairy cow sheets and conduct weekly analysis to ensure accurate records and informed decision-making.
  • Handle applications and submit necessary forms in a timely and efficient manner.
  • Maintain calendars and schedule appointments to ensure smooth coordination and communication.
  • Assist with human resources tasks, including handbook updates and paperwork, to support the growth and development of our team.
  • Organize and manage our Google Drive to ensure easy access to important documents and information.
• Customer Service:
  • Manage customer emails, calls, and texts in a professional and courteous manner, providing excellent customer service and support.
  • Answer calls, texts, and social media inquiries in a timely and efficient manner, addressing customer concerns and questions.
  • Coordinate with our Amish team to ensure seamless operations and excellent customer service.
  • Schedule deliveries and manage customer communication regarding raw milk herdshares, ensuring clear and effective communication.

Essential Qualifications

To be successful in this role, you will need:

• Strong Organizational Skills: The ability to prioritize tasks, manage time effectively, and maintain accurate records and calendars.
• Excellent Communication Skills: Both written and verbal communication skills are essential, with the ability to communicate effectively with customers, our Amish team, and other stakeholders.
• Experience in Administration and Customer Service: Previous experience in administration and customer service is required, with a strong focus on providing excellent customer service and support.
• Proficient in Google Drive and Other Office Applications: The ability to use Google Drive and other office applications efficiently and effectively is essential, with a strong understanding of data entry and analysis.
• Ability to Work Independently and Manage Time Effectively: The ability to work independently and manage time effectively is crucial, with a strong focus on prioritizing tasks and meeting deadlines.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience in the Agricultural or Food Industry: Previous experience in the agricultural or food industry is an asset, with a strong understanding of regenerative farming practices and sustainable food systems.
• Knowledge of Raw Milk Herdshares: Knowledge of raw milk herdshares and the regulations surrounding them is an asset, with a strong understanding of the importance of raw milk safety.
• Experience Working with Amish Communities: Previous experience working with Amish communities is an asset, with a strong understanding of their culture and values.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong Attention to Detail: The ability to maintain accurate records and calendars, with a strong attention to detail and a focus on quality.
• Excellent Problem-Solving Skills: The ability to analyze problems and develop effective solutions, with a strong focus on customer service and support.
• Strong Communication and Interpersonal Skills: The ability to communicate effectively with customers, our Amish team, and other stakeholders, with a strong focus on building relationships and providing excellent customer service.
• Ability to Work in a Fast-Paced Environment: The ability to work in a fast-paced environment, with a strong focus on prioritizing tasks and meeting deadlines.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a part-time remote Admin and Customer Service Representative, you will have the opportunity to:

• Develop Your Skills and Knowledge: Develop your skills and knowledge in administration, customer service, and regenerative farming practices, with a strong focus on continuous learning and professional development.
• Work with a Dynamic and Supportive Team: Work with a dynamic and supportive team, with a strong focus on collaboration and teamwork.
• Contribute to a Meaningful Mission: Contribute to a meaningful mission, with a strong focus on making a positive impact on the community and the environment.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a part-time remote Admin and Customer Service Representative, you will be working in a virtual team environment, with regular communication and collaboration with our team members. Our company culture is built on the following values:

• Respect and Empathy: We value respect and empathy, with a strong focus on building relationships and providing excellent customer service.
• Integrity and Transparency: We value integrity and transparency, with a strong focus on honesty and accountability.
• Sustainability and Community: We value sustainability and community, with a strong focus on making a positive impact on the environment and the community.

Compensation, Perks, and Benefits

As a part-time remote Admin and Customer Service Representative at blithequark, you can expect:

• Competitive Compensation: Competitive compensation, with a strong focus on recognizing and rewarding your contributions to our team.
• Opportunities for Growth and Development: Opportunities for growth and development, with a strong focus on continuous learning and professional development.
• A Dynamic and Supportive Work Environment: A dynamic and supportive work environment, with a strong focus on collaboration and teamwork.

Conclusion

If you are a highly organized and dedicated individual with a passion for customer service and regenerative farming practices, we encourage you to apply for this exciting opportunity. As a part-time remote Admin and Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, contributing to a meaningful mission and making a positive impact on the community and the environment. Please submit your proposal on Upwork, including your relevant experience and why you would be a great fit for our team. We look forward to connecting with you!

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