**Experienced Part-Time Remote Customer Advocate (Contract-to-Hire) – Join arenaflex's Dynamic Team**
Are you a customer experience enthusiast with a passion for delivering exceptional support? Do you thrive in fast-paced environments and enjoy learning new skills? If so, we invite you to join arenaflex's dynamic team as a part-time remote Customer Advocate. This contract-to-hire opportunity offers a unique chance to grow with our early-stage remote team and contribute to creating a seamless tax filing experience.
**About arenaflex**
arenaflex is a pioneering company that's revolutionizing the tax filing experience. Our mission is to empower individuals and businesses to navigate the complexities of tax filing with ease. As a Customer Advocate, you'll be part of a tight-knit team that's dedicated to delivering exceptional support and creating a delightful experience for our customers.
**Role Overview**
As a Customer Advocate at arenaflex, you'll engage with dozens of customers daily, ensuring they have the support they need to succeed during their tax filing experience. You'll be the go-to person for customers seeking help, and your primary responsibility will be to provide timely, accurate, and empathetic support via email or chat. Your role will involve:
* Answering common customer inquiries and providing account support
* Collaborating with the Support team to understand, prioritize, and escalate customer feedback and issues
* Working collaboratively with colleagues to deliver delightful experiences to our users
* Recognizing patterns in customer needs and relaying them to the broader team
* Learning and growing with a fast-moving and scaling team
**Ideal Candidate**
We're looking for a bevy of fast-learning folks who know what a superior customer experience looks like and want to help arenaflex delight our passionate customers. If you:
* Are the person your friends and family go to for help
* Love the art of writing and enjoy crafting personal, friendly, and clear emails
* Can empathize with users and quickly grasp the issues they're facing
* Take pride in the products and experiences you create
* Love learning and growing your skillset
* Are passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity
**Essential Qualifications**
To succeed in this role, you'll need:
* Communicates with clear and proficient written English
* Is empathetic, positive, patient, and excited to help users solve their pain points
* Enjoys being organized, reliable, independent, and productive
* Wants an opportunity to provide fast-paced support in a high-growth startup
* Loves being challenged by puzzles and is energized by learning
* Views direction and coaching as growth opportunities
* Feels comfortable with some ambiguity
* Is curious about cryptocurrency, math, and financial topics
**Preferred Qualifications**
While not essential, the following qualifications will give you a competitive edge:
* Experience in customer support or a related field
* Familiarity with cryptocurrency or tax filing software
* Strong writing and communication skills
* Ability to work independently and as part of a team
* Experience with customer relationship management (CRM) software
**Career Growth Opportunities**
As a Customer Advocate at arenaflex, you'll have the opportunity to:
* Learn about startup support in a hands-on manner
* Grow your skillset and take on new challenges
* Contribute to the development of our Support team
* Collaborate with cross-functional teams to deliver exceptional customer experiences
* Participate in training and development programs to enhance your skills and knowledge
**Work Environment and Company Culture**
arenaflex is a remote-friendly company that values flexibility, autonomy, and work-life balance. Our team is passionate about delivering exceptional support and creating a delightful experience for our customers. We're committed to fostering a culture of:
* Collaboration and teamwork
* Continuous learning and growth
* Open communication and feedback
* Innovation and experimentation
* Diversity, equity, and inclusion
**Compensation and Benefits**
We offer a competitive salary and a range of benefits, including:
* A comprehensive benefits package
* Opportunities for professional growth and development
* Flexible work arrangements
* Access to cutting-edge technology and tools
* A dynamic and supportive team environment
**30-Day Outcomes**
To ensure your success in this role, we've established the following 30-day outcomes:
* Successfully finish onboarding and training
* Resolve 25 tickets per week with 80% customer happiness
* Participate in Support team meetings and conversations
**60-Day Outcomes**
As you continue to grow in your role, we expect you to:
* Resolve 50 tickets per week with 90% customer happiness
* Actively participate in and initiate product-focused conversations amongst the team
* Help colleagues solve user problems
**120-Day Outcomes**
By the end of your contract, we expect you to:
* Resolve 100 tickets per week with 95% customer happiness
* Conclude contract by winding down any work outside of the inbox
* Share ideas and tips with the team and any new colleagues who join
* Give internal feedback on your experience working with arenaflex
**Are You the One We're Looking For?**
If you believe you have what it takes to join arenaflex's dynamic team as a part-time remote Customer Advocate, submit your application without delay. We're keen to hear from talented candidates like you.
Apply for this job