Experienced Part Time Remote Customer Service Specialist - After Hours Support for Healthcare Services at Blithequark

Join the Blithequark Team: Delivering Exceptional Patient Experiences in Healthcare

Blithequark is a leading multi-specialty physician-led organization dedicated to providing access to extraordinary care across various specialties. We're seeking a highly skilled and compassionate Part Time Remote Customer Service Specialist to join our After Hours Team. As a critical member of our team, you will serve as the initial point of contact for patients, healthcare providers, and facilities, ensuring seamless communication and coordination of patient care.

About Blithequark

Blithequark is a renowned healthcare organization with over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. With a presence in over 145 locations and 25 specialties, we are committed to delivering high-quality patient satisfaction, excellent healthcare, and improving the health and well-being of the communities we serve.

Role Purpose and Responsibilities

As a Part Time Remote Customer Service Specialist, you will be responsible for:

• Navigating electronic health records to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service.
• Leveraging critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity.
• Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and checking insurance eligibility.
• Maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
• Communicating directly with providers (physicians) to relay pertinent clinical information during after hours.
• Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.

Requirements and Qualifications

Minimum Requirements

• Education: High School Diploma or GED
• Experience: 2-5 years of recent healthcare or customer service experience
• Typing Test: Minimum speed of 35 wpm, 90% accuracy
• Location: Must live within 1 hour of St. Louis, Missouri

Preferred Qualifications

• Previous experience in a healthcare setting or customer service role
• Familiarity with electronic health records and patient communication systems
• Excellent communication and problem-solving skills

What We Offer

Benefits and Rewards

At Blithequark, we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being. Our comprehensive benefits package includes:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by Blithequark
• Pension Plan*/403(b) Plan funded by Blithequark
• 401(k) plan with Blithequark match