**Experienced Patient Access Coordinator (Remote) – Full & Part Time – Atlanta, GA**

Are you a highly dependable and customer-focused individual with a passion for delivering exceptional patient experiences? Do you thrive in fast-paced environments and enjoy working collaboratively with others to achieve shared goals? If so, we invite you to join our team as a Patient Access Coordinator at Envera Health, a leading engagement services partner committed to making healthcare better.

**About Envera Health**

At Envera Health, we believe that healthcare should be better, more connected, and more coordinated. That's why we've developed a comprehensive ecosystem of connectivity that strengthens health systems, drives growth, and delivers better care. Our team of dedicated professionals is passionate about creating a positive patient experience at every touchpoint, and we're seeking like-minded individuals to join our ranks.

**Job Summary**

As a Patient Access Coordinator, you will play a critical role in scheduling patient appointments and providing general patient support in a telephonic environment. You will work collaboratively with multiple medical client partners to ensure seamless communication and exceptional patient care. This is a remote (work-at-home) position, and we are currently hiring for Full-Time and Part-Time shifts.

**Responsibilities**

* Answer a high volume of calls per day (75+ calls/day) using a multi-line phone
* Accurately schedule appointments for multiple clinical sites according to client-specific protocols
* Gather and input patient demographic and insurance information into the practice management system
* Listen and report complex clinical issues to the appropriate supervisor/client partner
* Assist callers and navigate them to appropriate resources
* Concisely and accurately document call activity, outcomes, and other notes as needed in client system
* Work collaboratively with co-workers to meet the goals and objectives of the department
* Meet attendance and performance standards

**Benefits (Full-Time)**

* Four paid personal days
* 10 additional Paid Time Off days that accrue as you work
* Federal holidays paid
* Life Insurance, and Short & Long term disability insurance at no cost
* Eight different Health Insurance plan options that begin after 30 days of employment
* 401k plan matching
* Bonus program based on attendance & performance
* Educational reimbursement program (up to $1,500)
* Adoption assistance program (up to $1,500)

**Starting Pay Rate**

$15.00 per hour, with Quarterly Bonuses based on attendance & performance.

**Required Qualifications**

* At least 6 months of experience in a customer/patient service environment
* Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

**Preferred Qualifications**

* Experience in Microsoft Office or an EMR
* Excellent oral and written communication skills required
* Ability to multi-task in a fast-paced environment with a high degree of attention to detail
* Call Center experience
* High call volume experience

**Our Values**

At Envera Health, we live by a set of core values that guide our behavior and decision-making:

* Truth: We are honest and transparent in all our interactions
* Collaboration: We work together to achieve shared goals
* Joy: We strive to create a positive and enjoyable work environment
* Humanity: We treat each other with kindness, empathy, and respect
* Performance: We are committed to delivering exceptional results
* Accountability: We take ownership of our actions and their impact

**Reasonable Accommodations**

We are committed to making reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job. If you require accommodations, please let us know.

**Physical Demands**

The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job:

* Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear
* Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
* Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)

**How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**Equal Employment Opportunity**

Envera Health is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.

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