**Experienced Patient Account Representative II – Call Center/Customer Service (REMOTE) at arenaflex**

**Job Summary:**

Join arenaflex's dynamic Revenue Cycle team as a Patient Account Representative II – Call Center/Customer Service, working remotely to support two of our esteemed facilities. As a key member of our team, you will utilize exceptional communication skills to provide top-notch customer service to patients, insurance companies, and other stakeholders while adhering to HIPAA compliance. This is an exciting opportunity to grow your career in a fast-paced, patient-centric environment.

**About arenaflex:**

arenaflex is a leading healthcare organization dedicated to delivering exceptional patient care and innovative solutions to the medical community. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and compassionate staff. As a remote employee, you will be part of a dynamic team that values flexibility, collaboration, and continuous learning.

**Responsibilities:**

As a Patient Account Representative II – Call Center/Customer Service, you will be responsible for:

* Making and answering phone calls to and from hospital and physician group customers, ensuring timely and accurate communication.
* Maintaining high levels of productivity and quality while managing tasks to meet deadlines and resolve analytic report issues efficiently.
* Utilizing identified resources, such as payor websites, provider service lines, analytics, and correspondence, to accomplish analytic report follow-up.
* Participating in A/R clean-up projects and other initiatives to improve patient satisfaction and revenue cycle efficiency.
* Taking ownership of assignments and other duties as assigned or requested, demonstrating initiative and leadership qualities.
* Communicating and listening effectively with internal and external customers, sharing knowledge and understanding instructions.
* Cooperating and interacting with supervisors, peers, other departments, and all customer groups, embodying our commitment to exceptional service.
* Providing training to new or existing staff as directed by leadership, when necessary.
* Identifying ways to reduce calls or wait times, increasing customer satisfaction and improving overall patient experience.
* Demonstrating leadership qualities and initiative amongst peers and coworkers.

**Education and Experience:**

* High School Diploma or GED Equivalent (required)
* One or more of the following systems or applications: Epic, SSI, Microsoft Excel, and Microsoft Word (preferred)
* 1-2 years previous customer service experience (preferred)

**Knowledge, Skills, and Abilities:**

* Ability to communicate effectively verbally and in writing
* Ability to work independently with minimal supervision
* General Accounting and bookkeeping skills
* Strong customer service and interpersonal skills
* Knowledge of medical billing and medical terminology
* Basic computer skills with Microsoft Office Suite (Word, Excel, Outlook)

**Career Growth Opportunities and Learning Benefits:**

* arenaflex offers a comprehensive training program to ensure your success in this role
* Opportunities for professional growth and advancement within the Revenue Cycle team
* Access to cutting-edge technology and innovative solutions
* Collaborative and dynamic work environment with a team of experienced professionals
* Flexible remote work arrangements to balance work and personal life

**Work Environment and Company Culture:**

* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion
* Our team is passionate about delivering exceptional patient care and innovative solutions to the medical community
* We prioritize work-life balance, offering flexible remote work arrangements and a comprehensive benefits package
* arenaflex is an equal opportunity employer, dedicated to attracting and retaining top talent from diverse backgrounds

**Compensation, Perks, and Benefits:**

* Competitive salary and benefits package
* Comprehensive health insurance, including medical, dental, and vision coverage
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible remote work arrangements
* Professional development opportunities and training programs
* Access to cutting-edge technology and innovative solutions

**How to Apply:**

If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to welcoming you to our arenaflex team!

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