**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex**

At arenaflex, we're dedicated to providing exceptional patient care and delivering a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate, you'll play a vital role in achieving this goal by modeling and delivering outstanding customer service, assisting our pharmacists in the practice of pharmacy, and contributing to the overall success of our pharmacy team.

**About arenaflex**

arenaflex is a leading healthcare company that's committed to improving the lives of our patients and customers. With a rich history of innovation and a passion for delivering exceptional care, we're proud to be a trusted partner in the healthcare industry. Our team of dedicated professionals is driven by a shared mission to provide personalized care, promote health and wellness, and make a positive impact in our communities.

**Key Responsibilities**

As an Experienced Pharmacy Customer Service Associate, you'll be responsible for:

* Modeling and delivering a distinctive and delightful customer experience, including:
+ Engaging customers and patients by greeting them and offering assistance with products and services
+ Resolving customer issues and answering questions to ensure a positive customer experience
+ Recommending items for sale to customers and recommending trade-up and/or companion items
+ Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
+ Processing voids, returns, rain checks, refunds, and exchanges as needed
* Assisting our pharmacists in the practice of pharmacy, including:
+ Using pharmacy systems to obtain patient and drug information and process prescriptions
+ Filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs
+ Verifying medicine is correct and checking for possible interactions
+ Assisting pharmacists in scheduling and maintaining work flow
* Maintaining a clean and well-merchandised store environment, including:
+ Keeping counters and shelves clean and well-merchandised
+ Taking inventory and maintaining records
+ Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
* Performing other duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including:
+ Utilizing pharmacy systems to enter patient and drug information
+ Ensuring information is entered correctly
+ Reporting prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
+ Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
+ Processing manual claims for third-party program prescription services in a timely and efficient manner
* Assisting with inventory management activities, including:
+ Ordering, unpacking, checking, and storing shipment of pharmaceuticals
+ Maintaining knowledge of Company asset protection techniques
+ Filing claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs
* Ensuring compliance with state and local laws regarding regulated products, including:
+ Alcoholic beverages and tobacco products
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
* Assisting with separation of food items and product placement as specified by policies/procedures
* Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

**Essential Qualifications**

* High school diploma or equivalent required
* PTCB certification through the designated PTCB training program and/or state required certification/registration
* Ability to work in a fast-paced environment and adapt to changing situations
* Excellent communication and interpersonal skills
* Ability to work effectively in a team environment
* Basic math skills and accuracy with cash handling
* Ability to lift up to 25 pounds and stand for long periods of time

**Preferred Qualifications**

* Previous experience in a pharmacy or retail environment
* Knowledge of pharmacy systems and procedures
* Basic computer skills and ability to learn new software
* Ability to work flexible hours, including evenings and weekends
* Bilingual or multilingual skills

**Skills and Competencies**

* Excellent customer service skills
* Ability to work effectively in a team environment
* Basic math skills and accuracy with cash handling
* Ability to lift up to 25 pounds and stand for long periods of time
* Basic computer skills and ability to learn new software
* Ability to work flexible hours, including evenings and weekends
* Bilingual or multilingual skills

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Pharmacy Customer Service Associate, you'll have opportunities to:

* Develop your skills and knowledge in pharmacy operations and customer service
* Participate in ongoing training and development programs
* Take on additional responsibilities and leadership roles
* Pursue advanced certifications and education in pharmacy and healthcare

**Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced work environment that's committed to delivering exceptional patient care and customer service. Our team of dedicated professionals is driven by a shared mission to provide personalized care, promote health and wellness, and make a positive impact in our communities. We're proud to offer a supportive and inclusive work environment that values diversity, equity, and inclusion.

**Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

* Competitive hourly wage
* Opportunities for advancement and career growth
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Discounts on arenaflex products and services

**How to Apply**

If you're passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to . We can't wait to hear from you!

**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

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