**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex**

At arenaflex, we're committed to providing our customers with a distinctive and delightful experience. As an Experienced Pharmacy Customer Service Associate, you'll play a vital role in delivering exceptional patient care and service excellence in our pharmacies. If you're passionate about delivering outstanding customer experiences and have a strong desire to grow your career in the healthcare industry, we encourage you to apply for this exciting opportunity.

**About arenaflex**

arenaflex is a leading healthcare company dedicated to improving the lives of our customers and patients. Our pharmacies are committed to providing high-quality products and services, and our team members are the driving force behind our success. As a Pharmacy Customer Service Associate, you'll be part of a dynamic team that's passionate about delivering exceptional patient care and service excellence.

**Key Responsibilities**

As an Experienced Pharmacy Customer Service Associate, your key responsibilities will include:

* **Customer Experience**
+ Engage customers and patients by greeting them and offering assistance with products and services.
+ Resolve customer issues and answer questions to ensure a positive customer experience.
+ Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
* **Operations**
+ Provide customers with courteous, friendly, fast, and efficient service.
+ Recommend items for sale to customers and recommend trade-up and/or companion items.
+ Register customer purchases on assigned cash register, collect cash, and distribute change as requested.
+ Process voids, returns, rain checks, refunds, and exchanges as needed.
+ Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
* **Pharmacy Support**
+ Assist pharmacists in scheduling and maintaining workflow.
+ Use pharmacy systems to enter patient and drug information, ensuring information is entered correctly.
+ Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
+ Verify medicine is correct and check for possible interactions.
+ Report prescription errors to the pharmacist on duty and adhere to Company policies and procedures.
* **Inventory Management**
+ Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
+ Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
* **Store Maintenance**
+ Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.
+ Complete resets and revisions as directed.
+ Assist with separation of food items and product placement as specified by policies/procedures.
* **Additional Responsibilities**
+ Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine.
+ Assume web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at the store).
+ Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.

**Essential Qualifications**

To be successful in this role, you'll need:

* **Education**: High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration preferred.
* **Experience**: 1-2 years of experience in a pharmacy or retail environment; experience with pharmacy systems and equipment preferred.
* **Skills**: Excellent customer service skills; strong communication and interpersonal skills; ability to work in a fast-paced environment; basic math skills and accuracy with cash handling.
* **Certifications**: PTCB certification or state required certification/registration; continuing education credits in healthcare and pharmacy.

**Preferred Qualifications**

* **Experience**: 2-3 years of experience in a pharmacy or retail environment; experience with pharmacy systems and equipment preferred.
* **Skills**: Strong knowledge of pharmacy operations and procedures; experience with inventory management and control; ability to work independently and as part of a team.
* **Certifications**: Continuing education credits in healthcare and pharmacy; experience with pharmacy software and systems.

**Skills and Competencies**

To succeed in this role, you'll need to possess:

* **Customer Service**: Deliver exceptional customer experiences; resolve customer issues and answer questions.
* **Communication**: Strong communication and interpersonal skills; ability to work with customers, patients, and team members.
* **Problem-Solving**: Ability to analyze problems and provide solutions; strong critical thinking skills.
* **Time Management**: Ability to work in a fast-paced environment; prioritize tasks and manage time effectively.
* **Teamwork**: Ability to work independently and as part of a team; strong collaboration and communication skills.

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our team members grow their careers and develop their skills. As a Pharmacy Customer Service Associate, you'll have opportunities to:

* **Develop your skills**: Participate in ongoing training and development programs to improve your skills and knowledge in pharmacy operations and procedures.
* **Advance your career**: Opportunities for advancement to leadership roles or specialized positions in pharmacy operations.
* **Continuing education**: Access to continuing education credits in healthcare and pharmacy to stay up-to-date with the latest developments and trends.

**Work Environment and Company Culture**

At arenaflex, we're committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a Pharmacy Customer Service Associate, you'll be part of a dynamic team that's passionate about delivering exceptional patient care and service excellence.

* **Work environment**: Fast-paced and dynamic environment; opportunities to work with a diverse range of customers and patients.
* **Company culture**: Collaborative and supportive work environment; opportunities for growth and development.
* **Benefits**: Competitive compensation and benefits package; opportunities for advancement and career growth.

**Compensation, Perks, and Benefits**

As a Pharmacy Customer Service Associate, you'll receive:

* **Competitive compensation**: Competitive hourly rate and benefits package.
* **Opportunities for advancement**: Opportunities for advancement to leadership roles or specialized positions in pharmacy operations.
* **Continuing education**: Access to continuing education credits in healthcare and pharmacy to stay up-to-date with the latest developments and trends.
* **Work-life balance**: Opportunities for work-life balance and flexibility.

**Conclusion**

If you're passionate about delivering exceptional patient care and service excellence, and have a strong desire to grow your career in the healthcare industry, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you'll have the opportunity to develop your skills, advance your career, and make a positive impact on the lives of our customers and patients. Apply now to join our dynamic team and start your career journey with arenaflex!

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