**Experienced Pharmacy Customer Service Associate – Remote Data Entry Position at arenaflex**

**Job Summary:**

arenaflex is seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our team in a remote data entry position. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records. If you are a detail-oriented individual with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

**About arenaflex:**

arenaflex is a leading healthcare company dedicated to providing high-quality products and services to our customers. We are committed to delivering exceptional customer experiences and building strong relationships with our patients and customers. Our team is passionate about making a positive impact in the lives of others, and we are seeking like-minded individuals to join our team.

**Key Responsibilities:**

* Provides exceptional customer service to patients and customers, responding to their needs and resolving issues in a timely and professional manner
* Registers transactions on assigned sales register, collects cash, and distributes change as necessary
* Processes voids, returns, delays, discounts, and trades as required
* Takes patients to the OTC walkway to assist with finding items
* Maintains counters and retires clean and well-organized, takes stock, and keeps records
* Checks in and costs stock as required or as directed by senior supervisor or shift leader
* Performs duties as assigned by Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, ensuring data is accurate, filling prescriptions by retrieving, counting, and pouring medication, confirming medication is correct, and checking for potential interactions
* Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures regarding pharmacy errors and the Quality Improvement Program
* Audits and follows the Walgreen Co. Pharmacy Governance guidelines
* Rigorously adheres to the Walgreen Co. policy regarding Honest Intentions Allocation during all relevant prescription dispensing activities
* Handles calls that do not require individual attention of the pharmacist, including those to doctors
* Processes (revises and resubmits) manual cases for external program prescription services in a timely and efficient manner, and performs other administrative duties as assigned by the Pharmacy Director
* Assists and supports Pharmacy Division on stock management activities, such as ordering, unloading, checking, and storing shipments of medications
* Maintains knowledge of Company resource security methods, and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medications
* Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
* Builds and maintains displays, including promotional, seasonal, and special displays, and completes resets and corrections as directed
* Assists with division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves)
* Has working knowledge of store systems and store equipment
* Provides customer service in the photo area, including digital identification photo service, banner print, and creative machine, and sells special photo items
* Takes on web pick-up duties (screens orders in Picture Care, handles orders (pick items), and delivers orders to customers as they arrive at the store)
* Assists with outside and inside maintenance by ensuring a clean, neat, and organized store condition and appearance
* Adheres to all company policies and procedures; maintains respectful relationships with colleagues
* Completes special tasks and other assignments as directed

**Essential Qualifications:**

* Bachelor's degree
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Basic computer skills and knowledge of store systems
* Ability to work flexible hours, including nights and weekend shifts
* Strong attention to detail and accuracy
* Ability to lift up to 25 pounds and stand for long periods

**Preferred Qualifications:**

* Six months of experience in a retail environment
* Previous work experience with arenaflex
* Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
* Proficiency in computer skills
* Knowledge of store stock control
* PTCB certification

**Skills and Competencies:**

* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Basic computer skills and knowledge of store systems
* Strong attention to detail and accuracy
* Ability to lift up to 25 pounds and stand for long periods
* Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
* Proficiency in computer skills
* Knowledge of store stock control
* PTCB certification

**Career Growth Opportunities and Learning Benefits:**

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Competitive salary and benefits package
* Recognition and rewards for outstanding performance
* Collaborative and supportive work environment

**Work Environment and Company Culture:**

* arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability
* Our team is passionate about delivering exceptional customer experiences and building strong relationships with our patients and customers
* We value diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all employees
* arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

**Compensation, Perks, and Benefits:**

* Competitive salary of $25/hour
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Opportunities for career advancement and professional growth
* Recognition and rewards for outstanding performance
* Collaborative and supportive work environment

**How to Apply:**

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to . We look forward to hearing from you!

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