Experienced Pharmacy Technician – Patient Enrollment and Customer Service Representative ($30/Hour)

About the Role

Are you a detail-oriented and customer-focused individual with a passion for delivering exceptional patient care? Do you have a strong background in pharmacy operations and a desire to work in a fast-paced, dynamic environment? If so, we encourage you to apply for our Experienced Pharmacy Technician – Patient Enrollment and Customer Service Representative role at Walgreens.

About the Company

Walgreens is a leading pharmacy chain with a rich history of providing high-quality patient care and exceptional customer service. As a pharmacy technician with Walgreens, you will be part of a dedicated team that is committed to making a positive impact in the lives of our patients and customers. Our company culture values innovation, collaboration, and a passion for delivering exceptional results.

Work Outline

As a Pharmacy Technician with Walgreens, you will play a critical role in ensuring the smooth operation of our pharmacy services. Your primary responsibilities will include:

Key Responsibilities:

• Performing patient enrollment and information section tasks, including entering data into our pharmacy systems and handling patient medication requests within HIPAA guidelines.
• Handling high-volume client requests, including answering phone calls, responding to messages, and resolving customer complaints in a timely and professional manner.
• Investigating and resolving patient medication discrepancies, including deciphering clinical abbreviations (SIG codes) and communicating with patients and prescribers as needed.
• Providing support to pharmacists, both in-store and remotely, to ensure seamless patient care and efficient operations.
• Identifying and escalating issues to senior-level staff as necessary to ensure timely resolution and maintain high-quality patient care.

Work Environment and Culture:

As a Pharmacy Technician with Walgreens, you will work in a fast-paced, dynamic environment that values collaboration, innovation, and a passion for delivering exceptional results. Our company culture is built on a foundation of respect, empathy, and a commitment to making a positive impact in the lives of our patients and customers.

Compensation and Benefits:

We offer a competitive hourly rate of $30/hour, plus additional rewards and benefits based on experience, rank, and geographic location. Our benefits package includes:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible scheduling and paid time off
• Opportunities for professional growth and development

Essential Qualifications:

To be considered for this role, you must meet the following essential qualifications:

• Be at least 18 years old and have a high school diploma or equivalent
• Have a valid pharmacy technician certification or registration in the state of Texas
• Have basic computer skills, including typing and data entry
• Have excellent communication and interpersonal skills
• Be able to work in a fast-paced environment and prioritize tasks effectively

Preferred Qualifications:

While not required, the following qualifications are preferred:

• At least one year of pharmacy technician experience in a retail or call center environment
• At least 1.5 years of experience as a pharmacy technician with a declaration or enrollment by state as recognized by the state Board of Pharmacy or a nationally recognized certification organization
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing reports)
• Familiarity with Spanish and English

Career Growth Opportunities and Learning Benefits:

As a Pharmacy Technician with Walgreens, you will have opportunities for professional growth and development, including:

• Training and development programs to enhance your skills and knowledge
• Opportunities for advancement to leadership roles or specialized positions
• Collaboration with a diverse team of healthcare professionals to deliver exceptional patient care

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for our Experienced Pharmacy Technician – Patient Enrollment and Customer Service Representative role at Walgreens. To apply, please submit your application through our website or by clicking on the link below:

We look forward to hearing from you and exploring how you can make a meaningful impact in the lives of our patients and customers.

Apply for this job