**Experienced Pharmacy Technician (Remote) – Clinical Customer Care Representative**

At arenaflex, we're dedicated to revolutionizing the way people interact with healthcare services. As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you'll play a vital role in empowering our customers to take control of their medications and achieve better overall wellness. Our pharmacy team is passionate about delivering exceptional care, and we're seeking a skilled and compassionate individual to join our ranks.

**About arenaflex**

arenaflex is a leading provider of innovative healthcare solutions, committed to making a positive impact on people's lives. Our team is comprised of passionate professionals who share a common goal: to provide exceptional care and support to our customers. With a focus on customer-centricity and quality, we're dedicated to creating a workplace culture that values diversity, inclusivity, and collaboration.

**Key Responsibilities**

As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you'll be responsible for:

* Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
* Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team
* Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
* Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
* Completing tickets to support the Customer Care Team and Clinical RPh team
* Maintaining an advanced understanding of all arenaflex policies and procedures, as well as arenaflex products and services
* Monitoring and processing all help desk assigned tasks on a daily basis
* Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
* Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
* Investigating and reporting pharmacy errors
* Learning pharmacy laws and regulations nationwide
* Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
* Maintaining confidentiality of all customer information
* Working autonomously and proactively identifying areas in need of improvement
* Constant collaboration with teammates
* Demonstrating a customer-centric approach and commitment to quality
* Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours
* Performing other tasks assigned while working in a fast-paced environment

**Essential Qualifications**

* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)
* High school or equivalent diploma

**Preferred Qualifications**

* National Pharmacy Technician Certification (PTCB or NHA)
* Demonstrated ability to work as an effective team member
* Strong organization skills and attention to detail
* Experience recognizing and identifying patient medications
* 6+ months of relevant experience working with computer and web-based tools
* Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

**Skills and Competencies**

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Proficiency in computer and web-based tools
* Strong organizational and time management skills
* Ability to work autonomously and as part of a team
* Customer-centric approach and commitment to quality

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to supporting the growth and development of our team members. As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you'll have access to:

* Ongoing training and development opportunities
* Mentorship and coaching from experienced professionals
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off

**Work Environment and Company Culture**

arenaflex is a remote-friendly organization, offering a flexible and autonomous work environment. Our team is passionate about delivering exceptional care and support to our customers, and we're committed to creating a workplace culture that values diversity, inclusivity, and collaboration. As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you'll be part of a dynamic and supportive team that's dedicated to making a positive impact on people's lives.

**Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

* A salary range of $45,000 - $60,000 per year, depending on experience
* Comprehensive health insurance, including medical, dental, and vision coverage
* Retirement savings plan, including a 401(k) match
* Paid time off, including vacation, sick leave, and holidays
* Opportunities for professional growth and development
* A dynamic and supportive work environment

**How to Apply**

If you're a motivated and compassionate individual who's passionate about delivering exceptional care and support to our customers, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

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