**Experienced Program Manager - Remote Operations Excellence at Starbucks**

About Us

At Starbucks, we're on a mission to be an alternative kind of company. One that not only celebrates coffee and the rich tradition, but also brings a sense of connection. We're known for creating exceptional leaders who share this passion and are driven by their commitment to others. As a Program Manager, you'll be part of a team that's dedicated to driving operational excellence across our organization.

Job Summary

We're seeking an experienced Program Manager to lead our Underpinning of Operations Excellence team. This team is responsible for developing and implementing work processes, tools, and knowledge management systems that support our retail partners. As a Program Manager, you'll be responsible for planning, executing, and delivering complex projects and initiatives that drive business outcomes and improve operational efficiency.

Key Responsibilities

• Plan, Focus on, and Deliver: Develop needs, create plans, and adapt to ensure delivery of projects and initiatives with cross-functional teams, business objectives, and systems, and communicate to all relevant stakeholders.
• Manage Key Partners: Work with various levels of leadership and partners to ensure the program is meeting key goals and is on track. Drive alignment across senior leaders and impact cross-functional teams to support innovative ideas and decisions.
• Lead Individuals and Teams: Model a positive and inclusive work environment, be ready to effectively adapt to team dynamics, and mentor others to do the same. Create and motivate durable teams focused on delivering the best for their project and overall program(s).

We're Looking for Someone with:

• The ability to work in uncertain, creative, and high-stakes environments.
• The ability to build strong cross-functional connections.
• The ability to zoom in and out, understanding key detailed data while maintaining a broad perspective.
• Experience managing ideation, critical thinking, and decisions with multiple groups and leadership levels.
• Experience driving complex large-scale projects and initiatives.
• Teaching, providing clear guidance, and management support to colleagues.
• A solid history of execution, agility, and enthusiasm.

Requirements for the Role:

• Bachelor's degree in a relevant field.
• Experience in project management, preferably in a large, matrixed organization.
• Experience managing complex large-scale business or IT projects.
• Needs gathering and analysis.
• Working with clients to define work processes and integrate business cycles and technology into effective business solutions.
• Coaching other project managers in program and project management.