**Experienced Provider Customer Service Call and Chat Representative – Remote in Houston, TX**
At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that empower healthcare providers to deliver exceptional patient care. As a key member of our team, the Provider Customer Service Call and Chat Representative plays a vital role in supporting healthcare providers by addressing their inquiries related to benefits, eligibility, billing, clinical authorizations, and behavioral health. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you.
**About the Role**
As a Provider Customer Service Call and Chat Representative at arenaflex, you'll be the advocate for healthcare providers, demonstrating accountability and ownership to resolve issues. You'll work in a multi-channel environment, including phone calls and chat, to ensure providers receive timely and accurate information. Your goal will be to promote self-service digital tools to enhance the provider experience, while also resolving issues and answering questions related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
**Responsibilities**
* Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues.
* Service providers in a multi-channel environment including call and concurrent chat as required.
* Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices).
* Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health).
* Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.
* Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
* Strong multi-tasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
* Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution.
**Requirements**
* High School Diploma / GED OR equivalent work experience.
* Must be 18 years of age OR older.
* 1+ years of customer service experience with analyzing and solving customer's concerns.
* Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
* Ability to type at a speed of greater than OR equal to 35 - 40+ WPM (words per minute) with an accuracy of 90%.
* Ability to work any full-time (40 hours / week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.
**Nice-to-haves**
* Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools.
* Prior health care experience and knowledge of healthcare terminology.
**Benefits**
* 10 weeks of paid training.
* Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX.
**What We Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Provider Customer Service Call and Chat Representative, you'll have the opportunity to:
* Work with a talented team of professionals who are passionate about delivering exceptional customer service.
* Develop your skills and knowledge in a dynamic and ever-changing healthcare environment.
* Enjoy a comprehensive benefits package, including paid training and flexibility to work remotely.
* Contribute to the success of arenaflex and make a meaningful impact on the lives of healthcare providers and their patients.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!
**About arenaflex**
arenaflex is a leading healthcare company that is dedicated to providing innovative solutions that empower healthcare providers to deliver exceptional patient care. With a commitment to excellence and a passion for customer service, we're revolutionizing the healthcare industry one provider at a time. Join our team and be a part of something amazing!
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