Experienced Public Safety Manager – Emergency Response and Technology Solutions Specialist
Introduction to RapidSOS
RapidSOS is a pioneering company that is revolutionizing the way public safety agencies respond to emergencies. Our mission is to create a safer, stronger future by harnessing the power of technology to save lives. We are a dynamic, ambitious, and inclusive team that values trust, safety, pioneering spirit, urgency, and purpose. If you are passionate about making a difference and are excited about the opportunity to work with a talented team, we want to hear from you!
About the Role
We are seeking an experienced Public Safety Manager to join our team. As a key advisor for prospective customers and internal teams, you will play a pivotal role in creating innovative solutions for emergency response challenges. You will have the opportunity to collaborate on cutting-edge projects, provide crucial input on optimal workflow and design for public safety, identify new growth opportunities, and inform strategic decisions leveraging your industry experience and knowledge.
Key Responsibilities
- Act as a subject matter expert and public safety advisor to prospective enterprise and B2B customers, as well as internal teams on optimal solutions for emergency response challenges
- Communicate with internal sales leaders and prospects to understand their goals and needs from a business and technical standpoint
- Develop an in-depth understanding of RapidSOS products and services to effectively communicate their value and ability to meet the prospect's needs
- Provide input on efficient workflow and optimal design as it relates to public safety, including go-to-market strategies and ECC training efforts
- Stay up to date with trends, recent news, regulations, standards, and developments in the public safety landscape to identify growth opportunities and inform strategy
- Identify potential growth and upsell opportunities within existing partnerships by leveraging industry knowledge and identifying public safety information gaps
- Contribute to cross-functional efforts with other internal RapidSOS teams, including Sales, Customer Success, Implementation, Engineering, Product, Marketing, and Public Safety
Essential Qualifications
To be successful in this role, you will need:
- 10-15+ years of experience in the public safety industry, including 5-10+ years of operational/administrative experience as a leader in an ECC/911 PSAP
- In-depth familiarity with 911 and field responder operational workflows, including call-taking, dispatch, radio communications, and other PSAP technology
- Excellent interpersonal communication skills with the ability to lead group discussions and build consensus with people across all levels, including executives
- Experience working independently and collaboratively, overseeing multiple concurrent projects, and collaborating on initiatives in a cross-functional team
- Strong work ethic, self-starter, attention to detail, and the ability to multitask in a fast-paced environment
- Excitement and passion for a rapidly evolving public safety ecosystem with an open mindset and ideas for growing the public safety technology ecosystem
- Ability and willingness to travel 35% of the time
Preferred Qualifications
Nice-to-have experience includes:
- Contract or scope of work development and/or management
- User interface and/or workflow design
- Project management experience
- NENA Emergency Number Professional (ENP) Certification
Skills and Competencies
To excel in this role, you will need to possess:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to think outside the box and come up with innovative solutions
- Passion for public safety and emergency response