Experienced Remote Administrative Support Team Member – Division Support and Family Services Coordination
Introduction to Moms In Motion
Moms In Motion is a dynamic and purpose-driven organization dedicated to making a positive impact in the lives of families and individuals. We are passionate about providing innovative solutions and exceptional support to those we serve. Our team is built on the principles of compassion, integrity, and excellence, and we are committed to fostering a culture of inclusivity, respect, and empowerment. As we continue to grow and expand our services, we are seeking a highly skilled and motivated Remote Administrative Support Team Member to join our administrative team.
Job Overview
In this exciting and challenging role, you will have the opportunity to work remotely and be an integral part of our administrative team, providing critical support to our division staff and the families we serve. As a Division Support Team Member, you will be responsible for answering questions, providing resources and information, handling paperwork, and performing a variety of administrative tasks to ensure the smooth operation of our division. If you are a detail-oriented, organized, and compassionate individual with excellent communication skills, we encourage you to apply for this rewarding opportunity.
Key Responsibilities
- Provide exceptional support to division staff and families, responding to inquiries, and resolving issues in a timely and professional manner
- Develop and maintain a thorough understanding of our services, including waiver services such as PCA, Respite, and Companion/Supervision
- Utilize Person-Centered Thinking/Planning training to provide individualized support and resources to families
- Manage and maintain accurate records, files, and databases, ensuring confidentiality and compliance with regulatory requirements
- Collaborate with team members to achieve divisional goals and objectives, participating in meetings and contributing to the development of new initiatives
- Travel to quarterly meetings in Virginia, as required, to stay informed and connected with the team
- Develop and maintain a strong working knowledge of Microsoft Word, Excel, PowerPoint, and Google applications, utilizing technology to streamline processes and improve efficiency
Essential Qualifications
- Documented combination of skills and relevant work experience in administration, customer service, or a related field
- Person-Centered Thinking/Planning training, or willingness to obtain
- Excellent interviewing techniques, with the ability to work independently and communicate effectively both orally and in writing
- Strong working knowledge of Microsoft Office and Google applications, with the ability to learn new software and systems
- Detail-oriented and organized, with the ability to plan, prioritize, and manage time effectively
- Dedicated home office with computer and stable internet connection, ensuring a productive and distraction-free work environment
- Ability to submit to a criminal background check and provide two professional references
- Availability to work normal business hours, 8 am-5 pm, Monday to Friday, with flexibility to adapt to changing priorities and deadlines
Preferred Qualifications
- Displays detailed knowledge of all waiver services, including PCA, Respite, and Companion/Supervision
- Understands the roles and responsibilities of all entities involved in administering Virginia Medicaid Waivers
- Experience working in a remote or virtual team environment, with the ability to self-motivate and stay connected with colleagues
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box
- Experience with database management, record-keeping, and data analysis, with the ability to interpret and present data effectively