**Experienced Remote Customer Service Account Representative – Integrated Occupational Medicine Services**

At arenaflex, we're dedicated to providing innovative and comprehensive occupational medicine services that cater to the unique needs of our clients. As a leading provider of integrated solutions, we're committed to delivering exceptional results and exceeding expectations. We're now seeking a highly skilled and customer-focused Remote Customer Service Account Representative to join our team and contribute to our mission of excellence.

**About arenaflex**

arenaflex is a renowned leader in the field of occupational medicine, offering a wide range of integrated solutions that align with our clients' missions, goals, and values. Our programs are designed to promote a healthy and safe work environment, while also ensuring compliance with regulatory requirements. With a strong commitment to customer satisfaction and service excellence, we're dedicated to building long-term relationships with our clients and partners.

**Job Summary**

We're seeking a highly motivated and detail-oriented Remote Customer Service Account Representative to work remotely from home on a Monday through Friday day shift basis. As a key member of our team, you'll be responsible for providing exceptional customer service and support to our clients throughout the occupational medicine management process. If you're passionate about delivering high-quality service and have a strong background in customer service or patient care, we encourage you to apply for this exciting opportunity.

**Key Responsibilities**

As a Remote Customer Service Account Representative, you'll be responsible for the following key duties and responsibilities:

* Act as the primary liaison for clients and clinics to successfully obtain medical surveillance records
* Provide effective ongoing communication and high-quality customer service to all client and clinic contacts
* Coordinate and communicate all medical and substance abuse testing record submissions for both inbound and outbound records
* Monitor laboratory results and collaborate with the vendor to resolve errors on a timely basis
* Track and submit x-rays and collaborate with the vendor to resolve errors on a timely basis
* Issue employee letters per client protocols, with special attention to dates of services and logging protocols
* Monitor employee DOT documents and cards, with special attention to expiration dates
* Schedule employee physicals, as needed
* Assist in training new clients in the process of scheduling occupational medicine and substance abuse testing services
* Coordinate onsite medical surveillance services when needed
* Facilitate invoice review and verification
* Promote and maintain positive relations with clinics and other vendors, order supplies for clinics when needed

**Essential Qualifications**

To be successful in this role, you'll need to possess the following essential qualifications:

* High School Diploma or GED Required. Bachelor's degree preferred
* One (1) to three (3) years of associated work experience in customer service or patient care setting, managing patients, health information, and administration
* Proficiency in English and MS Office; intermediate to advanced Excel skills are a plus
* Customer service orientation
* High degree of accuracy and attention to detail

**Preferred Qualifications**

While not required, the following qualifications are preferred:

* Experience working in a remote or virtual environment
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Familiarity with occupational medicine and healthcare regulations

**Schedule**

As a Remote Customer Service Account Representative, you'll work a Monday through Friday schedule with weekly shift rotations of 7am to 3:30pm, CST and 8:30am to 5pm, CST.

**Benefits and Compensation**

arenaflex offers a highly competitive total compensation package, including:

* Health, Dental, Vision, Life, and Disability Insurance
* 401(k) Retirement Plan with Company Match
* Six Paid Holidays
* Vacation and Sick Leave
* Long-term Disability and Short-term Disability Benefits
* And much more!

**Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

**How to Apply**

If you're passionate about delivering exceptional customer service and have a strong background in customer service or patient care, we encourage you to apply for this exciting opportunity. Please submit your application through our website at .

**Note**

arenaflex is a subsidiary of arenaflex, and we're committed to providing a safe and healthy work environment for our employees. We're an Equal Opportunity Employer and welcome applications from diverse candidates.

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