**Experienced Remote Customer Service & Data Entry Representative – Medical Records Coordination**

At arenaflex, we're dedicated to delivering exceptional healthcare services to our members, and we're seeking a highly skilled and detail-oriented Remote Customer Service & Data Entry Representative to join our team. As a Medical Records Coordinator, you'll play a vital role in ensuring the accuracy and integrity of our electronic medical records, collaborating with multiple departments to guarantee seamless data management and reporting.

**About arenaflex**

arenaflex is a leading healthcare organization committed to providing innovative solutions and exceptional care to our members. With a strong focus on customer satisfaction and employee well-being, we strive to create a positive and inclusive work environment that fosters growth and development. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

**Key Responsibilities**

As a Remote Customer Service & Data Entry Representative, you'll be responsible for:

* Performing quality checks to maintain the integrity of events and criteria for reporting purposes
* Processing members' electronic documents, proof of data for inaccuracies, and any other missing information
* Resolving discrepancies identified using standard procedures and/or returning incomplete documents to their respective departments for correction and resolution
* Responding and coordinating field assignments for Interpreters by checking availability and assigning staff as appropriate, taking location into consideration
* Facilitating manual mailings for other departments
* Moving existing members, auto-enrollees, and dis-enrollments to and from the appropriate line of business lists in the centralized NY State Uniform Assessment System (UAS) for Integrated Products
* Additional duties as assigned

**Essential Qualifications**

* High School diploma or equivalent (GED)
* Ability to prioritize and follow through on assigned tasks
* Proficiency in navigating the Internet
* Ability to work with multiple electronic documentation systems simultaneously
* Ability to troubleshoot or explain basic hardware and software errors and work with a Technician remotely to perform step-by-step repairs
* Work experience with an electronic patient health information (PHI) database (medical records database)
* Microsoft Excel skills, including edit, search, sort/filter, format using already created pivot tables to locate information
* Data entry/database management experience with Microsoft Excel and other systems/applications
* Attention to detail performing quality checks and proofreading
* Work experience in a healthcare environment

**Preferred Qualifications**

* Knowledge of Medicare, Medicaid, or managed care and medical terminology
* Experience working with electronic medical records databases
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines

**Skills and Competencies**

To succeed in this role, you'll need:

* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to adapt to changing priorities and deadlines
* Proficiency in Microsoft Office, particularly Excel
* Experience working with electronic medical records databases

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Remote Customer Service & Data Entry Representative, you'll have opportunities to:

* Develop your skills and knowledge in electronic medical records management and data entry
* Collaborate with multiple departments to improve processes and workflows
* Participate in training and development programs to enhance your skills and career prospects
* Work with a dynamic and supportive team to achieve our organizational goals

**Work Environment and Company Culture**

As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. arenaflex is committed to creating a positive and inclusive work environment that fosters growth and development. Our company culture values:

* Collaboration and teamwork
* Innovation and creativity
* Customer satisfaction and employee well-being
* Diversity, equity, and inclusion

**Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

* Competitive hourly rate
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and career growth

**Equal Employment Opportunity**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, advancement, and professional development.

**Application Instructions**

If you're a motivated and detail-oriented individual with a passion for healthcare and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Apply Now!

We look forward to hearing from you and exploring how you can contribute to our team's success!

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