**Experienced Remote Customer Service Representative - Medical Technology Industry with Global Reach**

Join the Team that's Revolutionizing Healthcare

Becton, Dickinson and Company (BD) is a world-renowned medical technology company that's transforming the world of health through innovative medical solutions, diagnostics, and care delivery. With a global presence in nearly every country and over 65,000 employees, we're dedicated to tackling some of the most pressing global health challenges. As a Customer Service Representative, you'll play a vital role in ensuring exceptional customer experiences and support for our valued clients.

About the Role

We're seeking a highly skilled and motivated Customer Service Representative to join our remote team. As a key member of our customer-facing team, you'll provide timely and accurate information to customers regarding their order status, product information requests, and resolve customer concerns in a professional and courteous manner.

Key Responsibilities:

• Provide exceptional customer service by responding to customer inquiries, resolving issues, and addressing concerns in a timely and professional manner.
• Process customer returns according to established department policies and procedures.
• Collaborate with the Medical Billing department to resolve disputed billing charges and ensure seamless customer experiences.
• Partner with Sales Representatives to meet or exceed customer service expectations and drive business growth.
• Provide timely feedback to Customer Service Management regarding service failures or customer concerns to drive continuous improvement.
• Maintain accurate records and documentation of customer interactions, orders, and issues.
• Stay up-to-date with product knowledge, industry trends, and company policies to provide informed support to customers.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or general education degree (GED) required.
• At least 1 year of experience in the medical industry or call center/customer service environment.
• Ability to read, analyze, and interpret medical supply publications, technical procedures, and training tools.
• Strong problem-solving skills and ability to deal with a variety of variables.
• Proficiency in Microsoft Office Applications (e.g., Excel, Word, Outlook).
• Excellent communication, interpersonal, and customer service skills.

Preferred Qualifications:

• Previous experience in a medical technology or healthcare-related industry.
• Familiarity with medical terminology and/or medical devices.
• Experience with customer relationship management (CRM) software.
• Strong analytical and problem-solving skills.

What We Offer

Competitive Compensation and Benefits:

• Competitive salary and benefits package.
• Up to 12 company-paid holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.