Experienced Remote Data Analyst – Digital Analytics and Web Analytics Expert for Federal Government Projects
Introduction to Softrams and the Role
Softrams is a leading digital services firm specializing in human-centered solutions, empowering digital services with a focus on HX, AI, cloud, DevOps, and cybersecurity. As one of the fastest-growing companies in the Washington Metropolitan region, we are committed to delivering innovative technology implementations and customer-centric services that are simple, intuitive, scalable, efficient, and usable. Our offices are located in Leesburg, VA, Baltimore, MD, and Plano, TX, with teams spread across the U.S. We have been recognized as a Top Workplace USA (2024), one of the Top Workplaces in Technology (2023, 2021), and have received numerous other awards for our growth and excellence.
We are seeking an experienced Data Analyst with expertise in digital analytics, web analytics, and user experience to join our team. As a digital analyst, you will be responsible for analyzing and optimizing digital customer journeys to improve public web user experience on federal government sites. This role requires advanced analytics skills, including the application of machine learning, predictive modeling, and text analytics. The selected candidate will work with a project team in support of a federal client in the Baltimore-Washington metro area, leveraging their expertise to drive business actions and improve website usability.
Key Responsibilities
- Develop and refine analytic solutions to model user behavior, determining vulnerabilities, pain points, and areas for improvement in website usability.
- Leverage web analytics tools and techniques, querying large data sets, conducting advanced statistical analysis, and translating results into insights to drive business actions.
- Build tools to assess and monitor user interactions with the system for anomalies, modeling and forecasting website traffic for application support management.
- Analyze user feedback using natural language processing and/or generative AI to assess user experiences.
- Collaborate with human-centered user experience researchers and designers, and the project team, to evaluate findings and identify solutions in system and interface design.
- Prepare complete and accurate reports and documentation of objectives, methods, results, and findings.
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree in data science, statistics, mathematics, public health, economics, or a related quantitative field.
- 8+ years of experience in data analysis, software/application development, business system analysis, or program integrity investigations.
- Knowledge and experience in healthcare, especially Medicare and Medicaid.
- Advanced proficiency with analytical software, including Adobe Customer Journey Analytics, Python, and/or R, to manipulate and analyze data and build analytical models.
- In-depth knowledge of statistics and algorithms used in predictive modeling, machine learning, and text analytics, and their appropriate use.
- Experience with data engineering using SQL queries, Spark, and/or Python, and extracting and transforming large volumes of data into a format suitable for analysis.
- Experience using cloud-based services and resources (e.g., AWS, Azure, Google Cloud).
Preferred Qualifications
While not required, the following qualifications are preferred:
- An advanced degree in data science, statistics, mathematics, public health, economics, or a related quantitative field.
- Knowledge of working in a team-based agile work environment, with certification in the Scaled Agile Framework (SAFe) or the capacity to obtain certification.
- Strong problem-solving skills, with an emphasis on analytical product development in a business context, particularly with government-related data.
- Excellent attention to detail and the ability to maintain quality control for one's own work or the work of others.
- Excellent written and verbal communication skills for coordinating across teams and interacting with clients.
- Ability to manage multiple projects efficiently and meet deadlines, with time management and organizational skills.
- Effective writing skills, with the ability to communicate complex data in a simple, actionable way.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Strong analytical and problem-solving skills, with the ability to analyze complex data sets and draw meaningful insights.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
- Strong technical skills, including proficiency in analytical software, programming languages, and data engineering tools.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong attention to detail, with the ability to maintain quality control and ensure accuracy in your work.