**Experienced Remote Dispatcher & Customer Service Agent – Petroleum Industry**

At arenaflex, we're dedicated to providing top-notch customer service and efficient dispatch solutions to the petroleum industry. As a key member of our 24/7 dispatch center team, you'll play a vital role in ensuring that gas stations receive prompt and professional assistance when they need it most. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we want to hear from you!

**About arenaflex**

arenaflex is a leading provider of innovative solutions to the petroleum industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for gas stations and convenience stores across the country. As a remote dispatcher and customer service agent, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.

**Job Summary**

We're seeking an experienced remote dispatcher and customer service agent to join our team. As a key member of our dispatch center, you'll be responsible for answering inbound customer calls, coordinating and dispatching field technicians, and maintaining accurate customer account data. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we want to hear from you!

**Key Responsibilities**

* Answer inbound customer calls and deliver timely, professional service
* Accurately coordinate and dispatch field technicians
* Enter and maintain customer account data
* Communicate via phone and Microsoft Outlook email
* Demonstrate strong problem-solving and follow-through

**Training Schedule**

Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role. Our training schedule is as follows:

* Weeks 1-2: Monday-Friday, 7:00 AM-3:30 PM
* Weeks 3-4: Tuesday-Saturday, 12:00 PM-8:30 PM

**Post-Training Schedules**

After completing our training program, you'll have the opportunity to choose from one of the following schedules:

* Schedule 1: Wednesday-Sunday, 7:00 AM-3:30 PM
* Schedule 2: Friday-Tuesday, 8:30 AM-5:00 PM
* Schedule 3: Tuesday-Saturday, 5:00 AM-1:30 PM
* Schedule 4: Thursday-Sunday, 9:30 AM-8:00 PM

**Qualifications**

To be successful in this role, you'll need to meet the following qualifications:

* Home setup: Reliable high-speed internet, and a private/quiet work space.
* Location: Ideally within 30 miles of Portland, OR (flexible for standout candidates elsewhere in Oregon)
* Experience: Proven tenure in call center or customer service roles
* Skills: Excellent verbal & written communication, customer-focused, detail-oriented
* Tech proficiency: Comfortable with Microsoft Office Suite, Outlook is used daily

**Preferred Qualifications**

While not required, the following qualifications are preferred:

* Previous experience dispatching or coordinating technicians (HVAC, petroleum, etc.)
* Typing skills and ability to multitask in fast-paced environments

**Skills and Competencies**

To succeed in this role, you'll need to possess the following skills and competencies:

* Excellent verbal and written communication skills
* Strong problem-solving and follow-through skills
* Ability to multitask in fast-paced environments
* Comfortable with Microsoft Office Suite and Outlook
* Customer-focused and detail-oriented

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a remote dispatcher and customer service agent, you'll have access to:

* Comprehensive training and development programs
* Opportunities for career advancement and professional growth
* A supportive and collaborative work environment
* Flexible scheduling and remote work options

**Work Environment and Company Culture**

Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. As a remote dispatcher and customer service agent, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers. Our work environment is:

* Collaborative and supportive
* Fast-paced and dynamic
* Focused on customer satisfaction and excellence

**Compensation, Perks, and Benefits**

As a remote dispatcher and customer service agent, you'll enjoy a competitive compensation package that includes:

* $18.50 per hour
* Comprehensive benefits package (medical, dental, vision, etc.)
* Paid time off and holidays
* Flexible scheduling and remote work options

**How to Apply**

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your resume and a brief introduction to (mailto:kaylee.mcintyre@arenaflex.com). We look forward to hearing from you!

**Contact Information**

For more information or to schedule an interview, please contact:

Kaylee McIntyre
(kaylee.mcintyre@arenaflex.com)
(636) 735-0583

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