**Experienced Remote Dispatcher & Customer Service Agent – Petroleum Industry Dispatch Center**
Join arenaflex, a leading provider of innovative solutions for the petroleum industry, as a Remote Dispatcher & Customer Service Agent. As a key member of our 24/7 dispatch center team, you will play a vital role in ensuring the timely and efficient dispatch of technicians to gas stations experiencing maintenance issues. If you are a customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a dynamic and forward-thinking company that has been serving the petroleum industry for years. Our commitment to delivering exceptional customer service and innovative solutions has earned us a reputation as a trusted partner in the industry. As a Remote Dispatcher & Customer Service Agent, you will be part of a team that is dedicated to providing top-notch support to our customers and ensuring the smooth operation of our dispatch center.
**Key Responsibilities**
As a Remote Dispatcher & Customer Service Agent, your key responsibilities will include:
* Answering inbound customer calls and delivering timely, professional service
* Accurately coordinating and dispatching field technicians to resolve maintenance issues at gas stations
* Entering and maintaining customer account data in our system
* Communicating effectively with customers via phone and Microsoft Outlook email
* Demonstrating strong problem-solving and follow-through skills to resolve customer issues efficiently
**Training Schedule**
Our comprehensive training program will equip you with the skills and knowledge necessary to excel in this role. The training schedule is as follows:
* Weeks 1-2: Monday-Friday, 7:00 AM-3:30 PM
* Weeks 3-4: Tuesday-Saturday, 12:00 PM-8:30 PM
**Post-Training Schedules**
After completing the training program, you will have the opportunity to choose from one of the following schedules:
* Schedule 1: Wednesday-Sunday, 7:00 AM-3:30 PM
* Schedule 2: Friday-Tuesday, 8:30 AM-5:00 PM
* Schedule 3: Tuesday-Saturday, 5:00 AM-1:30 PM
* Schedule 4: Thursday-Sunday, 9:30 AM-8:00 PM
**Qualifications**
To be successful in this role, you will need to possess the following qualifications:
* Home setup: Reliable high-speed internet and a private/quiet workspace
* Location: Ideally within 30 miles of Portland, OR (flexible for standout candidates elsewhere in Oregon)
* Experience: Proven tenure in call center or customer service roles
* Skills: Excellent verbal and written communication, customer-focused, detail-oriented
* Tech proficiency: Comfortable with Microsoft Office Suite, with daily use of Outlook
**Preferred Qualifications**
While not required, the following qualifications are preferred:
* Previous experience dispatching or coordinating technicians (HVAC, petroleum, etc.)
* Typing skills and ability to multitask in fast-paced environments
**Skills and Competencies**
To excel in this role, you will need to possess the following skills and competencies:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to multitask and prioritize tasks effectively
* Proficiency in Microsoft Office Suite, with daily use of Outlook
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
As a Remote Dispatcher & Customer Service Agent, you will have the opportunity to grow and develop your skills and knowledge in a dynamic and supportive environment. arenaflex offers a range of training and development programs to help you achieve your career goals, including:
* Comprehensive training program to equip you with the skills and knowledge necessary to excel in this role
* Opportunities for career advancement and professional growth
* Access to ongoing training and development programs to enhance your skills and knowledge
* Collaborative and supportive work environment that encourages learning and growth
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Remote Dispatcher & Customer Service Agent, you will have the opportunity to work from the comfort of your own home, with a private and quiet workspace. Our company culture is built on the values of:
* Customer focus: We are committed to delivering exceptional customer service and support
* Innovation: We are passionate about finding new and innovative solutions to meet the needs of our customers
* Collaboration: We work together as a team to achieve our goals and support each other's success
* Integrity: We operate with integrity and transparency in all our interactions with customers and colleagues
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* $18.50 per hour
* Comprehensive training program to equip you with the skills and knowledge necessary to excel in this role
* Opportunities for career advancement and professional growth
* Access to ongoing training and development programs to enhance your skills and knowledge
* Collaborative and supportive work environment that encourages learning and growth
* Flexible scheduling to accommodate your needs and preferences
**How to Apply**
If you are a motivated and customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a brief introduction to (mailto:kaylee.mcintyre@remx.com) or text (636) 735-0583 to schedule an interview.
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