Experienced Remote Interviewer and Customer Service Representative - Telemed Support and Client Engagement Specialist

Introduction to arenaflex

arenaflex is a leading organization in the telemedicine industry, dedicated to providing exceptional support and services to clients and partners alike. As a remote Interviewer and Customer Service Representative, you will play a vital role in ensuring the smooth operation of our Telemed team, providing top-notch support to clients, and upholding the highest standards of professionalism and confidentiality. If you are a motivated and customer-focused individual with excellent communication skills, we invite you to join our dynamic team and contribute to our mission of delivering outstanding customer experiences.

Job Purpose and Responsibilities

The primary objective of this role is to support the Telemed team by ensuring all incoming work is assigned and completed within the same day. As a remote Interviewer and Customer Service Representative, your daily duties will include, but are not limited to:

• Answering incoming telephone calls for Telemed Interviews, field offices, agents, brokers, applicants, and clients
• Handling complaints and resolving issues in a professional and courteous manner
• Conducting interviews to obtain health history and personal information from clients applying for insurance
• Promoting professionalism and adhering to confidentiality agreements
• Providing exceptional customer service and supporting the mission statement to develop, enhance, and promote quality customer service through team efforts
• Exhibiting flexibility, sensitivity, and respect, maintaining a working relationship with all team members
• Participating in training and development programs to improve skills and knowledge
• Cross-training to other positions as directed and mentoring new employees
• Answering questions on process and system functionality
• Maintaining a professional image and demeanor at all times while representing arenaflex

Key Responsibilities and Expectations

In this role, you will be expected to:

• Set goals and objectives for professional growth and review and revise them on an ongoing basis
• Provide input and support management/practice decisions
• Work compatibly as a team member with co-workers and maintain a positive and respectful attitude
• Logically think and determine the next step to pursue in a given situation
• Utilize computer, monitor, and keyboard for assigned shift and maintain a quiet and distraction-free workspace

Qualifications and Requirements

To be successful in this role, you will need:

• A High School diploma or equivalent
• Good organizational skills and effective communication skills
• Critical thinking and problem-solving abilities
• Ability to work compatibly as a team member with co-workers
• Preferably 6 months of customer service experience and knowledge of medical terminology

Technical Requirements

To perform this role, you will need:

• A desktop or laptop computer with Windows 10 or newer (no Chromebooks, iPads, or tablets)
• A second monitor (which will be needed prior to starting this position, if hired)
• High-speed internet capable of being wired (cannot use Wi-Fi for this position)
• A headset
• An office or quiet place in your home to work

Career Growth and Development Opportunities

At arenaflex, we are committed to the growth and development of our employees. As a remote Interviewer and Customer Service Representative, you will have access to:

• Training and development programs to improve your skills and knowledge
• Cross-training opportunities to other positions
• Mentorship and coaching from experienced team members
• Opportunities for professional growth and advancement

Work Environment and Company Culture

arenaflex is a dynamic and supportive organization that values its employees and prioritizes their well-being. As a remote employee, you will be part of a virtual team that is committed to delivering exceptional customer experiences. You can expect:

• A positive and respectful work environment
• Opportunities for collaboration and teamwork
• Recognition and rewards for outstanding performance
• A comprehensive benefits package and competitive compensation

Compensation and Benefits

arenaflex offers a competitive compensation package and a range of benefits, including:

• Part-time schedule (25-29 hours per week)
• Opportunities for professional growth and advancement
• Comprehensive benefits package
• Recognition and rewards for outstanding performance

Conclusion

If you are a motivated and customer-focused individual with excellent communication skills, we invite you to join our dynamic team at arenaflex. As a remote Interviewer and Customer Service Representative, you will play a vital role in supporting our Telemed team and delivering exceptional customer experiences. Apply now to take the first step in your career with arenaflex and discover a world of opportunities and growth.

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