**Experienced REMOTE Live Chat Customer Support Specialist – Global Shipping Container Sales**
Are you a highly motivated and self-driven individual with excellent communication skills? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading shipping container supplier based in Tampa, Florida, as a REMOTE Live Chat Customer Support Specialist.
At blithequark, we pride ourselves on providing top-notch customer service to our clients across the United States. As a key member of our global sales team, you will play a vital role in answering live chats, providing exceptional support, and driving sales growth. If you're passionate about delivering outstanding customer experiences and have a knack for sales, we want to hear from you!
**About blithequark**
blithequark is a pioneering shipping container supplier that has revolutionized the industry with its innovative approach to container sales. With a strong presence in the US market, we cater to a diverse range of clients, from small businesses to large corporations. Our commitment to excellence, customer satisfaction, and quality has earned us a reputation as a trusted and reliable partner in the shipping container industry.
**Job Summary**
As a REMOTE Live Chat Customer Support Specialist, you will be responsible for:
* Answering live chats from customers and providing exceptional support and guidance
* Responding to customer inquiries, resolving issues, and escalating complex problems to senior team members
* Collaborating with the sales team to drive sales growth and meet revenue targets
* Maintaining accurate records of customer interactions, sales, and performance metrics
* Participating in ongoing training and development programs to enhance skills and knowledge
**Key Responsibilities**
* Answer live chats from customers, responding to their inquiries, and resolving issues in a timely and professional manner
* Provide product information, pricing, and availability to customers, and make recommendations to meet their needs
* Collaborate with the sales team to identify sales opportunities and drive revenue growth
* Maintain accurate records of customer interactions, sales, and performance metrics
* Participate in ongoing training and development programs to enhance skills and knowledge
* Meet or exceed sales targets and performance metrics
* Work closely with the customer service team to ensure seamless communication and resolution of customer issues
**Essential Qualifications**
* 1+ year of experience in customer service, sales, or a related field
* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
* Proficiency in using live chat software and CRM systems
* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
* Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines
* High school diploma or equivalent required; degree in a related field preferred
**Preferred Qualifications**
* Experience in the shipping container industry or a related field
* Knowledge of sales and marketing principles, with a strong understanding of customer behavior and preferences
* Certification in customer service or sales, such as Certified Customer Service Representative (CCSR) or Certified Sales Professional (CSP)
* Fluency in multiple languages, with the ability to communicate effectively with customers from diverse backgrounds
* Experience working in a REMOTE environment, with the ability to work independently and manage time effectively
**Skills and Competencies**
* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
* Proficiency in using live chat software and CRM systems
* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
* Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines
* High level of integrity, with a strong commitment to customer satisfaction and sales growth
**Career Growth Opportunities and Learning Benefits**
At blithequark, we believe in investing in our employees' growth and development. As a REMOTE Live Chat Customer Support Specialist, you will have access to:
* Ongoing training and development programs to enhance skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment with a team of experienced professionals
* Flexible work arrangements, including REMOTE work options
* Competitive compensation and benefits package, including paid sick days, paid days off, and holidays
**Work Environment and Company Culture**
blithequark is a global company with a diverse and inclusive work environment. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels welcome, respected, and empowered to succeed. Our company culture is built on the principles of:
* Collaboration and teamwork
* Innovation and creativity
* Customer satisfaction and sales growth
* Continuous learning and development
* Flexibility and work-life balance
**Compensation, Perks, and Benefits**
As a REMOTE Live Chat Customer Support Specialist, you will receive:
* Base salary of $500 per month
* 5% commission on each sale, with an average commission of $20-$30 per container sold
* Paid sick days, paid days off, and holidays
* Flexible work arrangements, including REMOTE work options
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment with a team of experienced professionals
**How to Apply**
If you're a motivated and self-driven individual with a passion for delivering outstanding customer experiences, we invite you to apply for this exciting opportunity. Please email your resume and a cover letter to with the subject line "REMOTE Live Chat Customer Support Specialist – Application." We look forward to hearing from you and exploring how you can contribute to our team's success!
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