**Experienced REMOTE Live Chat Customer Support Specialist – Global Shipping Container Sales**
Join blithequark, a leading shipping container supplier based in Tampa, Florida, as we embark on an exciting journey to expand our global customer support team. As a REMOTE Live Chat Customer Support Specialist, you will play a vital role in providing exceptional customer experiences to our clients across the world. If you're a self-motivated individual with a passion for delivering top-notch support, we want to hear from you!
**About blithequark**
blithequark is a dynamic and innovative company that specializes in supplying used and new shipping containers to customers across the United States. Our mission is to provide high-quality products and services that meet the evolving needs of our clients. We're committed to building long-lasting relationships with our customers, partners, and employees, and we're looking for like-minded individuals to join our team.
**Job Summary**
We're seeking a REMOTE Live Chat Customer Support Specialist to join our global team. As a key member of our customer support team, you will be responsible for providing exceptional live chat support to our clients, answering their queries, and resolving their issues in a timely and professional manner. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Provide exceptional live chat support to our clients, responding to their queries and resolving their issues in a timely and professional manner
* Answer live chats from customers, providing accurate and helpful information about our products and services
* Resolve customer complaints and issues in a fair and timely manner, ensuring customer satisfaction and loyalty
* Collaborate with our sales team to provide seamless support to our clients, ensuring a positive customer experience
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Work closely with our team to identify areas for improvement and implement changes to enhance our customer support services
**Essential Qualifications**
* High school diploma or equivalent required; degree in a related field (e.g., customer service, marketing, communications) preferred
* 1-2 years of experience in customer support or a related field
* Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and courteous manner
* Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues in a fair and timely manner
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Proficiency in using live chat software and other customer support tools
* Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports
**Preferred Qualifications**
* Experience in the shipping or logistics industry
* Knowledge of shipping containers and their applications
* Experience with CRM software and other customer relationship management tools
* Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR))
* Fluency in multiple languages (e.g., Spanish, French, Mandarin)
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Strong attention to detail and organizational skills
* Proficiency in using live chat software and other customer support tools
* Ability to maintain accurate records and reports
* Strong customer service skills, with a focus on delivering exceptional customer experiences
* Ability to work independently and as part of a team
* Strong time management and prioritization skills
**Career Growth Opportunities and Learning Benefits**
At blithequark, we're committed to providing our employees with opportunities for growth and development. As a REMOTE Live Chat Customer Support Specialist, you'll have access to:
* Ongoing training and development programs to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment, with a focus on teamwork and collaboration
* A comprehensive benefits package, including paid sick days, paid days off, and holidays
* A competitive salary and commission structure, with opportunities for bonuses and incentives
**Work Environment and Company Culture**
blithequark is a remote-friendly company, with a flexible and supportive work environment. As a REMOTE Live Chat Customer Support Specialist, you'll have the opportunity to work from anywhere in the world, with a flexible schedule that suits your needs. Our company culture is built on a foundation of teamwork, collaboration, and customer focus, with a commitment to delivering exceptional customer experiences.
**Compensation and Benefits**
As a REMOTE Live Chat Customer Support Specialist, you'll receive a competitive salary and commission structure, with opportunities for bonuses and incentives. Our compensation package includes:
* Base salary of $500 per month
* 5% commission on each sale, with an average commission of $20-$30 per container sold
* Paid twice per month via Wise or Payoneer
* Comprehensive benefits package, including paid sick days, paid days off, and holidays
* Opportunities for bonuses and incentives, based on individual and team performance
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please email your resume and a cover letter to within the next 48 hours. We look forward to hearing from you and exploring how you can contribute to our team's success!
Apply for this job