**Experienced Remote Scheduler/Customer Services Representative – Plumbing and Heating Business**

At arenaflex, we're on a mission to provide exceptional customer service and support to our clients in the plumbing and heating industry. We're seeking a highly skilled and organized Remote Scheduler/Customer Services Representative to join our team in Newark, Notts, and surrounding areas. As a key member of our team, you'll be responsible for scheduling engineer visits, interacting with customers, and providing top-notch support to ensure our clients receive the best possible service.

**About arenaflex**

arenaflex is a leading provider of plumbing and heating services in Newark, Notts, and surrounding areas. We're committed to delivering exceptional customer service, quality workmanship, and a personal touch that sets us apart from the competition. Our team is passionate about what we do, and we're looking for like-minded individuals to join our friendly and dynamic team.

**Job Overview**

We're seeking a highly organized and customer-focused Remote Scheduler/Customer Services Representative to join our team. As a key member of our team, you'll be responsible for:

* Communicating with customers via phone, email, and chat to assist with inquiries and resolve issues
* Analyzing customer needs and booking engineer visits accordingly
* Performing data entry tasks accurately and efficiently
* Upholding phone etiquette standards when interacting with customers
* Creating invoices/quotes and updating all customer notes accordingly
* Ordering parts for return visits when required
* Other office duties as required
* Working full-time if and when needed to cover other staff holidays and sickness

**Key Responsibilities**

* Scheduling engineer visits and prioritizing customer visits to ensure the vulnerable/elderly and emergency appointments are dealt with promptly
* Communicating with customers to resolve issues and provide solutions
* Performing data entry tasks accurately and efficiently
* Creating invoices/quotes and updating all customer notes accordingly
* Ordering parts for return visits when required
* Providing exceptional customer service and support to our clients
* Working collaboratively with the team to achieve our goals and objectives

**Requirements**

* Excellent communication and organizational skills
* Proficient in data entry and able to work with various software applications
* Ability to analyze customer needs and provide appropriate solutions
* Knowledge of Sales Ledger/Word/Excel desirable but not essential as training will be provided
* Ability to prioritize workload and work under pressure
* GCSE or equivalent (preferred)
* Customer service experience: 1 year (preferred)
* Driving license (preferred)

**Essential Skills and Competencies**

* Excellent communication and interpersonal skills
* Strong organizational and time management skills
* Ability to work accurately and efficiently with data entry tasks
* Proficient in using various software applications
* Ability to analyze customer needs and provide solutions
* Knowledge of Sales Ledger/Word/Excel desirable but not essential
* Ability to prioritize workload and work under pressure
* Strong problem-solving skills
* Ability to work collaboratively with the team

**Preferred Qualifications**

* Experience in a customer-facing role
* Knowledge of the plumbing and heating industry
* Experience working with CRM software
* Ability to work in a fast-paced environment

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to supporting our employees' career growth and development. We offer:

* Opportunities for professional development and training
* A supportive and collaborative work environment
* A competitive salary and benefits package
* A chance to work with a dynamic and growing company
* A flexible and remote working arrangement

**Work Environment and Company Culture**

We're proud of our company culture and work environment, which is built on:

* A commitment to exceptional customer service
* A passion for delivering quality workmanship
* A focus on teamwork and collaboration
* A supportive and inclusive work environment
* A commitment to ongoing learning and development

**Compensation, Perks, and Benefits**

We offer a competitive salary and benefits package, including:

* A competitive salary: £900.00-£1,000.00 per month
* A comprehensive benefits package, including health insurance and pension scheme
* A flexible and remote working arrangement
* Opportunities for professional development and training
* A supportive and collaborative work environment

**How to Apply**

If you're a highly organized and customer-focused individual with a passion for delivering exceptional customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**Conclusion**

At arenaflex, we're committed to delivering exceptional customer service and support to our clients in the plumbing and heating industry. We're seeking a highly skilled and organized Remote Scheduler/Customer Services Representative to join our team in Newark, Notts, and surrounding areas. If you're a motivated and customer-focused individual with a passion for delivering exceptional customer service, we'd love to hear from you. Apply today and join our dynamic and growing team!

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